Samsung CLX-8380ND Common Macintosh problems

12.25 <

Troubleshooting>

Common Macintosh problems

Problem Suggested solutions

PDF file does not print

correctly-some parts are

missing in the graphics,

text or illustrations.

Incompatibility between the PDF file and

the Acrobat products.

Printing the PDF file as an image may

enable the file to print. Turn on

Print As

Image

from the Acrobat printing options.

Note: It will take longer to print when

you print a PDF file as an image.

The document has

printed, but the print job

has not disappeared from

the spooler in

Mac OS 10.3.2.

Update your Mac OS to OS10.3 .3. or

higher.

Some letters are not

displayed normally

during the cover page

printing.

This problem is caused because Mac

OS cannot find the font during the cover

page printing.

Alphanumeric characters, in the Billing

Info field, are only allowed for printing on

the cover page. Other characters will be

broken on the printout.

When printing a

document in Macintosh

with Acrobat Reader 6.0

or higher, colors print

incorrectly.

Make sure that the resolution setting in

your printer driver matches the one in

Acrobat Reader.

Contents

Main Page contact SAMSUNG worldwide Page C 1. Introduction 2. Software overview 3. Getting Started 4. Loading originals and print media 5. Copying 6. Faxing (Optional) 7. Scanning 8. Basic printing 9. Using USB flash memory 10. Machine status and advanced setup 11. Maintenance 12. Troubleshooting Page i About this users guide Finding more information ii Safety and Regulatory Information Important Precautions and Safety Information Laser Safety Statement WARNING iii Ozone Safety FCC Information to the User Power Saver Recycling Correct Disposal of This Product (Waste Electrical & Electronic Equipment) Fax Branding Important warning: Ringer Equivalence Number WARNING: Replacing the Fitted Plug (for UK Only) Declaration of Conformity (European Countries) Approvals and Certifications EC Certification OpenSSL License Original SSLeay License vi 1.1 < 1 Special features 1.2 < 1.3 < Machine overview Front view 1.4 < Rear view 1.5 < Control panel overview 1.6 < Introducing the touch screen and useful buttons Touch screen Machine Setup button Job Status button Power Saver button Understanding the Status LED Status Menu map Main screen 1.8 < Machine Setup button Machine Status Admin Setting Job Status button 2.1 < 2 Supplied software 2.2 < Printer driver features Macintosh System requirements Windows 2.3 < Linux 3.1 < 3 Setting up the hardware Caution Setting up the network Note Installing the software 3.3 < 3.4 < Using the SetIP program Installing the program Starting the program 3.5 < Altitude adjustment Machine's basic settings Setting the authentication password Setting the date and time 3.6 < Changing the display language Setting job timeout Using power saving feature Setting the default tray and paper Changing the default settings Understanding the keyboard 4.1 < 4 media Loading originals On the scanner glass In the DADF Selecting print media Caution Note 4.3 < Specification on print media 4.4 < Media sizes supported in each mode Guidelines for selecting and storing print media Guidelines for special print media 4.5 < 4.6 < Changing the size of the paper in the paper tray Note 4.7 < Loading paper Loading paper in tray 1, optional tray or optional high capacity feeder Note 4.8 < In the multi-purpose tray Tips on using the multi-purpose tray Note 4.9 < Setting the paper size and type Note 5.1 < 5 Understanding the Copy screen black/white appropriate to the original. 5.2 < Copying originals Changing the settings for each copy Note Changing the size of originals 5.3 < Reducing or enlarging copies Copying on both sides of originals (Duplex) 5.4 < Deciding the form of copy output (Collated / Staple) Selecting the type of originals Using special copy features ID card copying 5.5 < Copying ID with the manual ID copy option 2-up or 4-up copying (N-up) 5.6 < Poster copying Clone copying Book copying 5.7 < Booklet copying Cover copying Erasing edges Transparency copying 5.8 < Erasing background images Shifting margins Gray enhance copying 6.1 < 6 Preparing to fax Understanding the Fax screen 6.2 < Sending a fax Setting the fax header Sending a fax 6.3 < Sending a fax manually (On Hook Dial) Note Automatic resending Redialing the last number Delaying a fax transmission Receiving a fax Changing the receive modes Receiving manually in Telephone mode Receiving automatically in Answering Machine/ Fax mode 6.5 < Adjusting the document settings 6.6 < Setting up a fax phonebook 6.7 < Storing individual fax numbers (Speed Dial No.) Storing Group fax numbers (Group No.) Setting up a fax phonebook using SyncThru Web Service 6.8 < Using the polling option Storing the originals for polling Printing (Deleting) the polling document Polling a remote fax Polling from a remote Mailbox Using Mailbox Creating Mailbox Storing originals in Mailbox 6.10 < Faxing to a remote Mailbox Printing a report after sending a fax Sending a fax in toll save time 6.11 < Adding documents to a reserved delay fax job Forwarding a received fax to other destination Forwarding a sent fax to other destination by a fax Forwarding a received fax to other destination by a fax Forwarding a sent fax to other destination by an email Setting up the end fax tone Setting up receiving faxes in color 7.1 < 7 Understanding the Scan screen Scan to Email 7.2 < NetScan Output tab 7.3 < User authentication for network scanning Registering local authorized users Register authorized network users Network user authenticated by Kerberos Network user authorized by SMB Scanning originals and sending through email (Scan to Email) Sending a scanned image to several destinations as an email attachment Note Setting up an e-mail account 7.5 < Storing email addresses Individual Group Global Entering email addresses by the address book Scanning originals and sending via NetScan Preparation for network scanning Scanning and sending via NetScan 7.7 < Scanning originals and sending via SMB/ FTP (Scan to Server) Preparation for scanning to SMB/FTP Scanning and sending to SMB/FTP server 7.8 < Changing the scan feature settings Original Size 7.9 < Scan to Edge Quality Scan Preset File Format 8.1 < 8 Printing a document Canceling a print job 9.1 < 9 About USB memory Understanding the USB screen Plugging in an USB memory device 9.2 < Scanning to an USB memory device Scanning Cautions Scan to USB Basic tab Changing the scan feature settings Original Size 9.4 < Scan to Edge Quality Scan Preset 9.5 < File Format Printing from a USB memory device To print a document from a USB memory device: 10.1 < 10 advanced setup Machine Setup Machine Status screen Admin Setting screen Browsing the machines status General settings Note: 10.3 < 10.4 < Copy Setup Fax Setup 10.5 < Note: 10.6 < Network Setup Note: Authentication 10.7 < Optional Service 10.8 < Adjusting the color contrast Note: 10.9 < Printing a report 11.1 < 11 Printing a machine report Monitoring the supplies life Finding the serial number Sending the imaging unit reorder notification Sending the toner reorder notification Checking Stored Documents Cleaning your machine Cleaning the outside Cleaning the inside Maintaining the toner cartridge Toner cartridge storage Expected cartridge life Redistributing toner Note Replacing the toner cartridge Note 11.5 < Replacing the imaging unit Expected cartridge life 11.6 < Caution Note Caution 11.7 < Replacing the waste toner container 11.8 < Maintenance Parts 11.9 < Managing your machine from the website 12.1 < 12 Tips for avoiding paper jams Clearing document jams 12.2 < Misfeed of exiting paper Roller misfeed 12.3 < 4Remove the paper from the feed area by carefully pulling. Clearing paper jams Caution In the tray 1 12.4 < 12.5 < In the optional tray 12.6 < In the optional high capacity feeder Page 12.8 < In the paper inside the machine 12.9 < In the fuser area In the duplex unit area 12.10 < In the stacker (finisher) Paper jam in front of finisher Paper jam inside finisher, 12.11 < 4Pull up on the stacker lever and then close the stacker front cover. Understanding display messages Note 12.12 < 12.13 < 12.14 < 12.15 < Solving other problems Touch screen problem Paper feeding problems Printing problems 12.16 < 12.17 < Note: 12.18 < 12.19 < 12.20 < Copying problems Scanning problems Network Scan problems 12.21 < 12.22 < Common Windows problems 12.23 < Common Linux problems 12.24 < 12.25 < Common Macintosh problems Note: 13.1 < 13 accessories Supplies Accessories Note: 13.2 < 14.1 < 14 Precautions to take when installing accessories Disconnect the power cord Discharge static electricity Installing a memory module Replacing the Stapler 14.3 < Enabling Fax feature after installing the fax option kit 15 General specifications Printer specifications Copier specifications Scanner specifications Facsimile specifications (optional) 16 Page Page Page I A B C D G I J K L Q R S T U Page SOFTWARE SECTION C INSTALLING PRINTER SOFTWARE IN WINDOWS B ASIC P A DVANCED P USING WINDOWS POSTSCRIPT DRIVER USING DIRECT PRINTING UTILITY SHARING THE PRINTER LOCALLY S USING SMART PANEL U SING Y OUR PRINTER IN L USING YOUR PRINTER WITH A MACINTOSH Page 5 1 Software in Windows Installing Printer Software Installing Software for Local Printing Typical Installation 6 Custom Installation Page 8 Installing Software for Network Printing Typical Installation 9 Custom Installation T Reinstalling Printer Software If you installed the printer software for local printing and Removing Printer Software Installing mono printer driver Page 2 Printing a Document Printing to a file (PRN) 15 Printer Settings Layout Tab Paper Orientation 16 Paper Tab Source Scaling Printing 17 Graphics Tab Quality Extras Tab About Tab Printer Tab Using a Favorite Setting Using Help 3 Printing Multiple Pages on One Sheet of Paper (N-Up Printing) Printing Posters Printing Booklets 22 Printing on Both Sides of Paper Reverse Duplex Printing Printer Setting , which is the conventional layout used in book binding. , which is the type often used with calendars. Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark Using Overlays What is an Overlay? Creating a New Page Overlay Using a Page Overlay Deleting a Page Overlay 4 You can use advanced settings by clicking the Start PostScript Driver Printer Settings 5 : C Utility 6 Locally Setting Up a Host Computer Setting Up a Client Computer 7 Scanning Using Samsung SmarThru Office Using Samsung SmarThru Office Page Uninstalling Samsung SmarThru Office Using Onscreen Help File Scanning Process with TWAIN- enabled Software Scanning Using the WIA Driver Windows XP Windows Vista Using Smart Panel 32 8 Understanding Smart Panel Toner Level Printer Setting If you connect your printer to a network, the Page 34 9 root Linux Getting Started Installing the Unified Linux Driver Uninstalling the Unified Linux Driver root 36 Using the Unified Driver Configurator Opening the Unified Driver Configurator Printers Configuration Printers Tab 37 Scanners Configuration Ports Configuration Sharing Ports Between Printers and Scanners Configuring Printer Properties Printing a Document Printing from Applications 39 Printing Files Scanning a Document 40 Adding Job Type Settings Using the Image Manager Page Using Your Printer with a Macintosh Installing Software Uninstalling software 43 Setting Up the Printer For a Network-connected Mac OS 10.1 or higher For a USB-connected Mac OS 10.1 or higher Printing Printing a Document Changing Printer Settings Layout 45 Resolution(Quality) Fit to Page Resolution(Quality) Printing Multiple Pages on One Sheet of Paper C Duplex Printing Scanning Scanning with USB Scanning with network SOFTWARE SECTION I A B C D R S T U W