Samsung CLX-8380ND manual Network Scan problems, Fax problems optional

	Condition		Suggested solutions
Message appears		•	There may be a copying or printing job in
on your computer			progress. Try your job again when that job is
screen:			finished, try your job again.
•	“Device can't be	•	The selected port is currently being used.
	set to the H/W		Restart your computer and try again.
	mode you want.”	•	The printer cable may be improperly
•	“Port is being		connected or the power may be off.
	used by another	•	The scanner driver is not installed or the
	program.”		operating environment is not set up properly.
•	“Port is	•	Ensure that the machine is properly
	Disabled.”		connected and the power is on, then restart
•	“Scanner is busy		your computer.
	receiving or	• The USB cable may be improperly connected
	printing data.		or the power may be off.
	When the
	current job is
	completed, try
	again.”

•“Invalid handle.”

•“Scanning has failed.”

Network Scan problems

Condition		Suggested solutions
I cannot find a	You can check the destination for the scanned file
scanned image	on the Advanced page in the Network Scan
file.	program’s Properties screen.
I cannot find the	•	Check if the scanned file is on your computer.
scanned image	•	Check Send image immediately to the
file after		specified folder using an associated default
scanning.		application on the Advanced page in the
		Properties screen of the Network Scan
		program to open the scanned image
		immediately after scanning.
I forgot my ID.	Check your ID in the Server page in the
	Properties screen of the Network Scan program.
I cannot view	To view the Help file, you need to have Internet
the Help file.	Explorer 4 service pack 2 or above.
I cannot use the	Check your operating system. Supported
Samsung	operating systems are Windows 2000/XP/2003/
Network Scan	Vista.
Manager

Fax problems (optional)

Condition		Suggested solutions
The machine is not	•	Unplug the power cord and plug it in again.
working, there is no	•	Ensure that there is power being supplied to
display and the		the electrical outlet.
buttons are not
working.
No dial tone	•	Check that the phone line is properly
sounds.		connected.
	•	Check that the phone socket on the wall is
		working by plugging in another phone.
The numbers	Make sure that the numbers are stored in
stored in memory	memory correctly. Print a Fax Phone Book.
do not dial	(Page 6.6)
correctly.
The original does	• Make sure that the paper is not wrinkled and
not feed into the		you are inserting it in correctly. Check that
machine.		the original is the right size, not too thick or
		thin.
	•	Make sure that the DADF is firmly closed.
	• The DADF rubber pad may need to be
		replaced. Contact a service representative.
Faxes are not	•	The receiving mode should be set to Fax.
received	•	Make sure that there is paper in the tray.
automatically.	•	Check to see if the display shows any error
		message. If it does, clear the problem.
The machine does	• Make sure that the original is loaded in the
not send.		DADF or on the scanner glass.
	•	Check the fax machine you are sending to,
		to see if it can receive your fax.
The incoming fax	• The fax machine sending you the fax may be
has blank spaces		faulty.
or is of poor quality.	•	A noisy phone line can cause line errors.
	•	Check your machine by making a copy.
	•	The toner cartridge may be empty. Replace
		the toner cartridge, referring to page 11.4.
Stretched words	The fax machine sending the fax had a
appear on an	temporary document jam.
incoming fax.
There are lines on	Check your scan unit for marks and clean it.
the originals you	(Page 11.2)
sent.
The machine dials	The other fax machine may be turned off, out
a number, but the	of paper, or cannot answer incoming calls.
connection with the	Speak with the other machine operator and ask
other fax machine	her/him to solve out the problem.
fails.

12.21 <Troubleshooting>