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Sharp MX-C381, MX-C311 quick start Troubleshooting

Models: MX-C381 MX-C311

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Troubleshooting

This sections contains answers to frequently asked questions and explains how to remove paper misfeeds.

XFREQUENTLY ASKED QUESTIONS . . . . . . . . . . . . . . . 136 XREMOVING MISFEEDS . . . . . . . . . . . . . . . . . . . . . . . . . . 142

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Sharp MX-C381, MX-C311 quick start Troubleshooting

Contents

Troubleshooting System settingsBefore using the machine MODEL MX-C311 MX-C381Software Setup Guide Maintenance Safety GuidePrinted manuals Quick Start GuideOperation Guide Manuals in PDF format2 Select the all custom setting list in the touch panel SETTINGS keyright of All Custom Setting CHECKING THE IP ADDRESSOpening the Web pages ACCESSING THE WEB SERVER IN THE MACHINEAccess the Web server in the machine to open the Web pages Downloading the Operation Downloading the Operation GuideGuide 1 Click Operation ManualBefore using the machine TABLE OF CONTENTSENLARGEMENT/REDUCTION Preset Ratios / Zoom CopyingFaxing PrintingTroubleshooting System settingsSYSTEM SETTINGS ScanningPage XPART NAMES AND FUNCTIONS XSUPPLIES XOPERATION PANEL XUSING THE TOUCH PANEL XUSER AUTHENTICATION XHOME SCREENXIMAGE CHECK FUNCTION PREVIEW XPLACING ORIGINALS XCHANGING PAPER IN A TRAYPART NAMES AND FUNCTIONS SUPPLIES Image send indicators OPERATION PANELPrint mode indicators SYSTEM SETTINGS keyPOWER SAVE key POWER keyNumeric keys CLEAR keyBrightness adjustment key USING THE TOUCH PANELMode select keys COPY keyUsing general keys Job Status display Checking the status of the machineSystem display MFP Status displayUser authentication methods USER AUTHENTICATIONLogin by user number Login by login name and passwordLogging out How to log out2nd screen HOME SCREEN1st screen IMAGE CHECK FUNCTION PREVIEW Checking the content of a file stored in the machineConvenient uses of image check Data that can be checkedScroll the display Change pages Change the display magnification The content of the data appears here In the touch panel, you canExample The image check screen for a received fax Image CheckPLACING ORIGINALS Using the automatic document feederUsing the document glass Landscape originals Portrait originalsOriginals Portrait originalNames of the trays CHANGING PAPER IN A TRAYPrint side face up or face down TrayIndicator line Loading paper in a trayThe loaded paper should not go higher than these protrusions Insert the paper with the print side face up2 Configure the tray settings in the touch panel Changing the tray settings1 Touch the Paper Tray Settings key 2 Touch the Tray Settings key 3 Touch the Change key in Tray4 Select Recycled from the Type select box Select settings in the touch panel. Continued5 Make Sure that Auto-AB is selected in the Size select box 6 Touch the OK keyExample Loading an envelope Loading paper in bypass trayCopying X ENLARGEMENT/REDUCTION Preset Ratios ZoomXBASE SCREEN OF COPY MODE XMAKING COPIES X2-SIDED COPYING Automatic Document Feeder100% BASE SCREEN OF COPY MODESelect copy settings in the base screen 8 Paper select display MAKING COPIES 2 Select settings in the touch panel1 Touch the COPY key 2 Touch the Original keySelect settings in the touch panel. Continued 5 Make sure that the desired paper size is selectedCorrect sets Cancel scanning Cancel copying 100%2-SIDED COPYING Automatic Document Feeder Select settings in the touch panel1 Set the original size 2 Touch the 2-Sided Copy key 3 Touch the 1-Sided to 2-Sided key 4 Touch the OK keyCorrect sets Cancel scanning Cancel copying COPYING ON SPECIAL PAPER Bypass Copy Select settings in the touchPlace the originals Insert paper in the bypass4 Touch the Heavy Paper key 5 Touch the Auto-AB key 3 Touch the paper type key of the bypass tray6 Touch the OK key 7 Touch the bypass tray key 8 Touch the OK key Select settings in the touch panel. ContinuedCorrect sets Cancel scanning Cancel copying Selecting a trayA Touch to select one of trays 1 to B Touch to select the bypass tray C Touch to set the type of paper in the bypass tray1 Touch the Colour Mode key MAKING COLOUR COPIES Colour Mode2 Touch the Auto key 3 Touch the OK key 2 Select settings in the touch panelCorrect sets Cancel scanning Cancel copying 3 Set the number of copies and press the COLOUR START key1 Touch the Exposure key SELECTING THE EXPOSURE AND IMAGE TYPE2 Touch the Light Original key 3 Darken the printed result with the keyCorrect sets Cancel scanning Cancel copying original onto A4 paper FITTING THE COPY IMAGE TO THE PAPER Automatic Ratio Selection1 Touch the Original key 2 Touch the A5 key 3 Touch the OK key 4 Touch the Paper Select key4 Press the COLOUR START key or the BLACK & WHITE START key 3 Set the number of copies7 Touch the Auto Image key Select settings in the touch panel. Continued1 Set the original size 2 Touch the Copy Ratio key 3 Touch the key ENLARGEMENT/REDUCTION Preset Ratios / Zoom2 Select settings in the touch panel 100%5 Set the copy ratio to 55% with the key 4 Touch the 50% keySelect settings in the touch panel. Continued Touch the preset ratio key that is closest to 55% the desired ratioThe side to be scanned must be face up! 2 Place the originals INTERRUPTING A COPY RUN Interrupt Copy1 Touch the Interrupt key while the machine is printing Storing a job program STORING COPY OPERATIONS Job Programs1 Press the #/P key 1 Touch the Store/Delete tab3 Select the copy settings that you wish to store Using a job programDeleting a job program 2 Touch the key of the desired job program3 Read the displayed message and touch the Delete key 2 Touch the key of the job program that you wish to delete4 Touch the Exit key 2 Select settings in the touch panelSpecial modes SPECIAL MODESreverse side using the keys 2 Select settings in the touchSELECTING A SPECIAL MODE panelCorrect sets Cancel scanning Cancel copying Adding margins Margin Shift CONVENIENT COPY FUNCTIONSErasing peripheral shadows Erase Making copies in pamphlet format Pamphlet CopyCopying two original pages onto one sheet of paper 2in1 Adding inserts when copying on transparency film Transparency InsertsCopying a large number of originals at once Job Build Printing the date or a stamp on copies Stamp Copying both sides of a card onto one sheet of paper Card ShotRepeating photos on a copy Photo Repeat Inverting the image Mirror ImageAdjusting the sharpness of an image Sharpness Adjusting red/green/blue in copies RGB AdjustCopying in the centre of the paper Centring Reversing white and black in a copy B/W ReverseAdjusting the brightness of a copy Brightness Adjusting the colour Colour BalanceAdjusting the intensity of a copy Intensity Whitening faint colours in copies Suppress BackgroundCopying multiple business cards Business Card Scan Copying originals that are different sizes Mixed Size OriginalCopying thin originals Slow Scan Mode Page Printing XPRINTING XCANCELLING PRINTING AT THE MACHINEXSELECTING PRINT SETTINGS XCONVENIENT PRINTER FUNCTIONS PRINTING 1 Select the print 1command in the applicationWindows 2 Open the printer driver properties window4 Click the Print button 3 Select print settings1 Click the Paper tab 2 Select A42 Click the Help button Using printer driver help1 Open the printer driver properties window 1 Select the printer driver of the machine 2 Click the PreferencesWhen the information icon appears To view Help for a specific setting1 Open the page setup Setting the paper size2 Select paper settings 2 Select Page Setup2 Select print settings 2 Select print settings and click the Print buttonPrinting a file 1 Execute printing from TextEdit3 Touch the key of the print job that you wish to cancel CANCELLING PRINTING AT THE MACHINE1 Touch the Print Job tab 2 Change the print job status mode to Spool or Job QueueSelect print settings SELECTING PRINT SETTINGS3. PRINTER in the Operation Guide 2 Select A54 Select the desired type of borderline 1 Select Layout 2 Select 3 Select the order of the pagesSelect print settings MacintoshFitting the print image to the paper Fit To Paper Size CONVENIENT PRINTER FUNCTIONSPrinting on both sides of the paper 2-sided printing Printing a colour image in greyscale Black and White Print Printing multiple images on one page N-Up PrintingStapling printed pages Staple Colour mode adjustment function Functions to adjust the size and orientation of the imageThe machine also has these functions Convenient functions for creating pamphlets and postersPage Faxing XCHANGING THE EXPOSURE XCHANGING THE RESOLUTION XSTORING A FAX NUMBERXBASE SCREEN OF FAX MODE XSENDING A FAX XCHANGING THE SIZE OF A FAX X FORWARDING RECEIVED FAXES Fax DataSelect fax settings in the base screen BASE SCREEN OF FAX MODE8 Resend key / Next Address key 1 Touch the IMAGE SEND key SENDING A FAX2 Make sure that the size of the placed original is displayed 2 Select settings in the touch panelCHANGING THE SIZE OF A FAX 2 Select settings in the touch1 Touch the Original key 2 Touch the 2-Sided Booklet key 3 Make sure that the size of the placed original is displayed4 Press the BLACK & WHITE START key 3 Enter the fax number of the first destination5 Touch the A3 key 6 Touch the OK key 7 Touch the OK key Select settings in the touch panel. Continued2 Touch the Manual key 3 Touch the key to darken the exposure CHANGING THE EXPOSURESelect settings in the touch panel 1 Touch the Exposure key1 Touch the Resolution key 2 Touch the Fine key CHANGING THE RESOLUTION3 Touch the Half Tone key Select settings in the touch panelStoring an individual key STORING A FAX NUMBER1 Touch the Address Control key 2 Touch the Address Book key4 Select Fax from the Address Type select box 3 Touch the Add New key5 Touch the Address Name text box 6 Touch the Initial text boxFORWARDING RECEIVED FAXES Fax Data Forward 2 Touch the Fax Settings key1 Touch the Fax Data Receive/Forward key SETTINGS keyTransfer the received data to another device? CancelOK 3 Touch the Execute key in Forward Received Data 4 Touch the OK keySelect settings in the touch panel. Continued One-touch keys CONVENIENT DIALLING METHODS1 Touch the Address Book key 2 Touch the key of the desired destination1 Touch the Resend key 2 Touch the key of the desired destination Resending2 Enter the 3-digit search number with the numeric keys Speed dialling1 Touch the key Touch the Speaker key Dialling using the speaker2 Enter the fax number of the first destination SENDING THE SAME FAX TO MULTIPLE DESTINATIONS Broadcast Transmission2 Touch the one-touch key in which the desired destination is stored 3 Select settings in the touch panel3 Touch the To key 4 Touch the Address Review key 5 Check the destinations and then touch the OK keySpecial modes SPECIAL FAX MODES2 Touch the Erase key 1 Touch the Special Modes key3 Set the erasure width to 15 mm with the keys 2 Select settings in the touch panelCancel scanning Erasing peripheral shadows Erase CONVENIENT FAX FUNCTIONSThis function can only be used on a Windows computer Sending a fax directly from a computer PC-FaxThe machine also has these functions Page Scanning XCHANGING THE RESOLUTION XCHANGING THE FILE FORMATXNETWORK SCANNER FUNCTION XBASE SCREEN OF SCAN MODE XSCANNING AN ORIGINAL X CHANGING THE EXPOSURE AND ORIGINAL IMAGE TYPEand then NETWORK SCANNER FUNCTIONScan modes USB memory modeBASE SCREEN OF SCAN MODE SCANNING AN ORIGINAL 1 Select settings in the touch panel1 Touch the IMAGE SEND key 2 Touch the Scan tab 1 Make sure that the size of the placed original is displayedCancel scanning 4 Press the COLOUR START key or BLACK & WHITE START key2 Read the displayed message and touch the OK key CHANGING THE EXPOSURE AND ORIGINAL IMAGE TYPE3 Touch the Text/Prtd. Photo key 4 Darken light colours with the key 2 Select settings in the touch panelCancel scanning 2 Touch the 300X300dpi key 3 Touch the OK key 1 Touch the Resolution keyCHANGING THE RESOLUTION 2 Select settings in the touch panel1 Touch the File Format key CHANGING THE FILE FORMAT3 Change the mode to Colour/Greyscale mode 2 Select settings in the touch panel4 Touch the TIFF key 3 Select the destination and press the COLOUR START key5 Touch the High key Select settings in the touch panel. ContinuedSETTINGS key STORING A DESTINATION2 Select settings in the touch panel Storing an individual key8 Touch the E-mail Address text box 4 Select E-mail from the Address Type select boxSelect settings in the touch panel. Continued 3 Touch the Add New keyOne-touch key CONVENIENT TRANSMISSION METHODS2 Touch the key in which the desired destination is stored 1 Touch the Address Book key2 Touch the key in which the desired destination is stored 1 Touch the Resend keyResending 2 Enter the 3-digit search number with the numeric keys Search number sending1 Touch the key 5 Touch the Address Review key 4 Touch the To key2 Select settings in the touch panel 1 Touch the Address Book keySelect settings in the touch panel. Continued 3 Press the COLOUR START key or the BLACK & WHITE START key6 Check the destinations and then touch the OK key Scan mode SPECIAL SCAN MODESSELECTING A SPECIAL MODE 1 Touch the Special Modes key 2 Touch the Suppress Background key2 Select settings in the touch panel Select settings in the touch panel. Continued 3 Read the displayed message and touch the OK keyThis function cannot be used when the colour mode is set to Mono2 Cancel scanningErasing peripheral shadows on the image Erase CONVENIENT SCANNER FUNCTIONSWhitening faint colours in the image Suppress Background Scanning both sides of a card onto a single page Card ShotThe machine also has these functions Scanning many originals at once Job BuildDocument filing X APPENDING INFORMATION WHEN STORING AUses of the document filing function DOCUMENT FILINGCopy PrintIn this situation Features that make the document filing function even more convenientDocument filing is convenient The document filing function is convenient in these situations1 Touch the Quick File key QUICKLY SAVING A JOB Quick File2 Touch the OK key Select settings in the touch panel1 Touch the File key APPENDING INFORMATION WHEN STORING A FILE File2 Touch the User Name key Select settings in the touch panel6 Touch the Stored to key 7 Touch the User 1 key 8 Touch the OK key 3 Touch the Name 1 key 4 Touch the OK key 5 Touch the File Name keySelect settings in the touch panel. Continued 9 Touch the OK keyCorrect sets Cancel scanning Cancel copying Touch the Scan to HDD tab SAVING A DOCUMENT ONLY Scan to HDD1 Touch the DOCUMENT FILING key The base screen of document filing mode appears4 Press the COLOUR START key or BLACK & WHITE START key PRINTING A SAVED FILE 5 Touch the Image Check key to check the content of a fileSelect the file and print it 1 Touch the DOCUMENT FILING key 2 Touch the Main Folder keyXSYSTEM SETTINGS System settingsDisplaying the system settings screen SYSTEM SETTINGSWhat you can do in the system settings SettingsDescription System settings administratorSettings Page Troubleshooting Making a copy of a non-standard size original FREQUENTLY ASKED QUESTIONS1 Place the originals 2 Enter the original size4 Select the bypass tray 3 Place paper in the bypass tray1 Place paper in the bypass tray 2 Tray SettingsPrinting on envelopes 1 Select the size of the envelope in Paper Size 3 Select settings in the printer driver2 Select Bypass Tray from Paper Source in Paper Selection 3 Select Envelope in Paper Type1 Check details on the job Changing the paper size used for a print job2 Change the paper size used for the job 1 Select the job whose status is Paper Empty 2 Touch the Detail keyChecking the machines communication record Adjusting the volume of the ringerAInstructions for removing the REMOVING MISFEEDSmisfeed appear here BAnimation showing what to doIllustrations and the operation panel shown in this manual Please notePage RGB Adjust About the colour adjustments menuSharpness SuppressPRINTED IN FRANCE TINSE4180GHZZ MX-C311/MX-C381 Quick Start Guide