CLIE Operating Instru ctions
Getting help
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Password problems

I forgot the password: My CLIÉ handheld is not locked

You can use Security to delete the password, but your CLIÉ handh eld deletes all entries marked as
private. However, if you perform a HotSync® operation before you delete the p assword: the HotSync®
process backs up all entries, whether or not they are marked private. Then, you can follow these steps to
restore your private entries:
Use the Palm Desktop for CLIÉ software and th e cradle or infrared communication to sync hronize your
data.
Tap Forgotten Password in Security to remove the password and delete al l private records.
Perform a HotSync® operation to synchronize y our data and restore the private records by transferring
them from your computer to your CLIÉ handheld.

I forgot the password: My CLIÉ handheld is locked

If you assign a password and lock your CLIÉ handheld, you must perform a hard reset to continue using you r
handheld. This means you will lose all the data you saved on your CLIÉ handh eld.
Memory Stick problems

I cannot copy or move Memory Stick data to my CLIÉ handheld

Your CLIÉ handheld requires at least twi ce the amount of memory available as the data you are copying/
moving. For example, if you are copying/moving a 30K application, you must have at least 60K free.

After inserting the Memory Stick, the message 'Please insert Memory Stick' appears

The Memory Stick is not recognised by your CLIÉ handheld. Try removing it and inserting it again.