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| Firmware Package History |
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Problem | Workaround | |
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The nTier700 root expanders are not | Power down the nTier700 before removing a root | |
expander. | ||
while the nTier700 is powered on: |
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| The nTier700 status information is no longer |
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| available through the BlueScale web interface |
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| and the blade operator panels. |
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| The AutoSupport feature does not function |
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| correctly. |
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| You cannot restart the nTier700 through |
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| Windows until the root expander is |
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When installing the nTier700, make sure that it | If you see this error, follow the directions found | |
can access a properly configured DHCP/DNS | in Microsoft’s KnowledgeBase article KB323497 | |
server. Or, enter a known good IP address if you | http://support.microsoft.com/kb/323497 to repair | |
are using a static IP address. Otherwise, Remote | the problem. | |
Desktop may not work. If it doesn’t, attach a |
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monitor, keyboard and mouse to the nTier700 so |
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you can review the event log. Look for the |
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following error, which corresponds to the Remote |
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Desktop connection attempt: |
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| Event Type: Error |
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| Event Source: TermDD |
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| Event ID: 50 |
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| Description: |
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The RDP protocol component “DATA |
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ENCRYPTION” detected an error in the protocol |
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stream and has disconnected the client. |
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At the end of a package update, you may not be | If the upgrade seems to have stalled after | |
automatically redirected to the BlueScale Web | rebooting, manually connect to the login page. | |
interface login page. |
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If one or more drives assigned to a logical volume | Check the Drives tab on the blade’s operator | |
have failed or are missing, there is no information | panel or the Overview screen on the web | |
about the drives on Logical Volumes page of the | interface to identify the missing drives. | |
BlueScale web interface. |
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June 2010 | Spectra nTier700 Backup and Archive Appliance |
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