Manuals / Brands / Baby / Musical Toy Instrument / Sprint Nextel / Baby / Musical Toy Instrument

Sprint Nextel 699030 17, Forced Diversion, Agent Log Off/Log On

1 76

Download 76 pages, 337.34 Kb

2 / Answering Calls

Protegé

®Keyset User Guide - without display

Forced Diversion

1. An incoming call rings at your extension.

2. Press the Function key and then dial 4.

- or -

Press the designated feature key (DND).

3. Call diverts to the attendant.

Agent Log Off/Log On

To log off

1. Keyset is idle or in use on a call.

2.Press the Function key and then dial 91.

3. Receive confirmation tone.

To log on

1. Keyset idle or in use.

2.Press the Function key and then dial [ 91.

3. Receive confirmation tone.

[[ 9 1

FUNCTION

9 1

FUNCTION

Contents

Main P Digital Hybrid Key System Keyset User Guidewithout Display Item Number 699030 Q UICK G UIDE TO F EATURE C Q UICK G UIDE TO N INDIVIDUAL SPEED DIAL NUMBERS Contents Introduction Call Handling Making Calls Answering Calls Page 1 1. How to Use this Guide oneIntroduction Getting Started How to Locate Information 2. Your Keysets Parts 2 3 Clear Key Dial Pad Dual Function Feature Keys Page Page 6 3. Understanding the Lights 7 4. Understanding the Tones Warning 5. Care of Your Keyset 8 6. Your Proteg Phone System 1. Answering Calls twoAnswering Calls 10Proteg Loud Bell Call Pickup Directed Call Pickup 2. Call Pickup 3. Call Forward 12Proteg Cancel All Call Forwards Direct Call Forward 13 Busy Call Forward No Answer Call Forward 14Proteg External Call Forward (ECF) 15 Follow Me Call Forward - Preset Follow Me Call Forward - Remote 16Proteg Do Not Disturb 3. Avoiding Calls 17 Forced Diversion Agent Log Off/Log On Page 19 Calling an Extension Calling a Virtual Number Calling the Attendant 1. Placing Intercom Calls threeMaking Calls Page 21 Placing an OHVAcall 2.Off-Hook Voice Announce (OHVA) 22Proteg Placing Outside Calls Using Least Cost Routing Entering an Account Code 3. Placing Outside Calls 23 4. Redialing Last Number Redial (LNR) 24Proteg Automatic Busy Redial (ABR) Saved Number Redial (SNR) User Saved Number Redial (USNR) 5. Dialing Speed Dial Numbers 26Proteg Pulse to Tone Conversion Inserting Special Dial Characters 6. Special Dialing 27 Placing a Callback to a Busy Or Unattended Extension 7. Callback Page 8. Camp On 30Proteg 9. Authority Code 31 System Hold 1. Hold fourCall Handling 32Proteg Exclusive Hold Holding an Intercom Call Automatic Hold 33 2. Transferring Calls 34Proteg Transferring a Call - Method 2 35 No Ring Transfer 36Proteg Forming a Conference 3. Conference 37 Putting the Conference on Hold Private Talk Forced Release Unsupervised Conference Page Paging 39 and Messaging Group Page 40Proteg Tenant Group Page Page Answer Paging Receive Selection 41 2. Messaging 42Proteg Answering a Message Deleting Messages Convenience Features six 1. Mute 44Proteg 2. Reminder Service 45 Storing a Speed Dial Number Deleting a Stored Number 3. Speed Dial Numbers 46Proteg Assigning a Trunk or Trunk Route Deleting a Trunk or Trunk Route Storing an Account Code Deleting an Account Code 4. Group Listen Important Note 48Proteg UCD Agent Help 5. Hunt Group Features 49 Monitoring a UCD Call in Progress UCDRoute Override(Supervisor only) Page Customizing Your Keyset seven 51 1.Three Features For Easier Dialing 52Proteg Hot Key Pad Automatic Line Selection 53 Hotline 54Proteg 2.Three Features For Easier Answering 55 Voice Calls Auto Answer Distinctive Ringing 56Proteg 3. Security Caution 57 Lock/Unlock 58Proteg Cancel Operations 4. Cancel Operations 59 Programming a Feature Under a Feature Key Programming a DSS Key 5. Setting the Feature Keys 60Proteg Programming a Speed Dial Number Under a Feature Key Programming the Secondary Level of a Dual Function Feature Key Deleting a Feature Keys Contents 61 6. Headset Operation 62Proteg 7. Background Music 63 1. Voice Mail eightVoice MailFeatures Dialing Voice Mail Transferring to Voice Mail Page Glossary 66Proteg Index 68Proteg Page Page Q UICK G UIDE TO N INDIVIDUAL SPEED DIAL NUMBERS P Digital Hybrid Key System Keyset User Guidewithout Display Item Number 699030 Q UICK G UIDE TO F EATURE C