2 / Answering Calls
11
Protegé
®Keyset User Guide - without display
3. Call Forward
Call Forward gives you the ability to redirect calls from your extension to other
extensions. Protegé gives you the flexibility to forward some or all of your
calls to one or more extensions depending upon the situation. An example
would be that you could set up your phone to forward all external calls directly
to voice mail with intercom calls going directly to the operator.
The three most commonly used forwarding options are Direct, Busy and No
Answer. Direct forwarding allows you to send calls to another extension
number before they ring at your extension. Busy forwarding sends a call to
another extension number when yours is busy. No Answer forwarding allows
you to send calls to another extension number if yours goes unanswered for a
specific period of time.
You are allowed to forward calls to either extensions or hunt group numbers.
The extensions can be at remote locations if your system supports them. You
are able to specify whether to forward just the intercom or external calls or to
forward all calls. For example, you might set Busy Call Forward to divert
intercom calls to a colleague's extension, and outside calls to a hunt group, and
set No Answer Call Forward to divert all calls to your voice mail box.
With No Answer Call Forward you can forward the first call after a different
length of time than the second and subsequent calls. Both No Answer timers
are independent and programmable from six to 30 seconds in increments of
two seconds.
Another forwarding feature is External Call Forward, which forwards inbound
of transferred external calls to a specified outside telephone number ECF does
not forward UCD Hunt Group calls. If your system requires an account code
when you make outbound calls, you must program the correct code to be able
to use this feature. Your system administrator can advise whether ECF is
available to you.
Use Follow Me Call Forward if you are moving temporarily to another
extension and would like to receive your calls there. The Preset option enables
you to place your forwarding instructions before you leave your desk. The
Remote option allows you to place your forwarding instructions from your new
location. Remote requires you enter your user password; consult your system
administrator if you are unsure what this is. You can cancel and reprogram
Remote Follow Me Call Forward from any display keyset on the system.
If any type of call forward is programmed under a feature key, the key will
light up when the forward is activated.