6 / Convenience Features
5. Hunt Group Features
If you are a member (or “agent”) of a hunt group, you may have these advanced features available to you.
The designated Supervisor of a hunt group can use the Hunt Group Monitor feature to listen in on hunt group calls that are handled by agents. Note that your keyset must be equipped with a Mute key (a feature key designated as a Mute key) to use this feature effectively.
The Supervisor can also use the UCD Route Override feature code to redirect all calls assigned to ring the hunt group, to hunt group 24. See your system administrator for where these calls are directed.
If you are an agent, you can use the UCD Agent Help feature to request assis- tance from your Supervisor while you are on an active call. This feature is only available in hunt groups where the Supervisor has a display keyset.
FUNCTION
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UCD Agent Help
1.While on an active UCD hunt group call.
2.Press the Function key and then dial 61.
3.A message is sent to your supervisor request- ing assistance. You remain connected to your hunt group call.
4.The supervisor answers the request, and is connected to you in a Monitor (muted) capaci- ty. You hear a single high pitch beep.
- or -
The supervisor rejects your request. You hear nothing.
48 | Protegé® Keyset User Guide - without display |
