6 / Convenience Features

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®Keyset User Guide - without display

UCD Agent Help

1.While on an active UCDhunt group call.
2.Press the Function key and then dial 61.
3.A message is sent to your supervisor request-
ing assistance. You remain connected to your
hunt group call.
4.The supervisor answers the request, and is
connected to you in a Monitor (muted) capaci-
ty. You hear a single high pitch beep.
- or -
The supervisor rejects your request. You hear
nothing.
5. Hunt Group Features
If you are a member (or “agent”) of a hunt group, you may have these
advanced features available to you.
The designated Supervisor of a hunt group can use the Hunt Group Monitor
feature to listen in on hunt group calls that are handled by agents. Note that
your keyset must be equipped with a Mute key (a feature key designated as a
Mute key) to use this feature effectively.
The Supervisor can also use the UCD Route Override feature code to redirect
all calls assigned to ring the hunt group, to hunt group 24. See your system
administrator for where these calls are directed.
If you are an agent, you can use the UCDAgent Help feature to request assis-
tance from your Supervisor while you are on an active call. This feature is
only available in hunt groups where the Supervisor has a display keyset.
FUNCTION
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