Customer service information | Star Micronics 4000 guide

Customer service information

In the event that you are experiencing some technical difficulty with your Star printer, please refer to Chapter 7 Maintenance & troubleshooting. That chapter provides you with easy methods to diagnose and resolve problems which you may encounter.

For further technical support, you should first contact your Authorized Star Dealer. If you require additional support, Star Micronics offers a wide variety of technical support services. Please use the phone numbers listed below based on the country which your Star printer was purchased.

Star Micronics Technical Hotline:

Hong Kong:	852-795-2335
Australia:	61-2-748-4300
New Zealand:	64-9-570-1470
Star Micronics Bulletin Board Service:
Requires a computer modem
United Kingdom:	44-494-461395
France:	33-1-305807
Germany:	49-69-780929
Netherlands:	31-73-424485
Australia and New Zealand:	61-2-748-2960

Customer response

Star Micronics Co., Ltd., invites your suggestions and comments on your printer and this Users Manual. Please address your correspondence to: Attn: Product Manager

Worldwide Headquarters	U.K. Market
STAR MICRONICS CO., LTD.	STAR MICRONICS UK., LTD.
536 Nanatsushinya, Shimizu	Star House
Shizuoka, 424 Japan	Peregrine Business Park
	Gomm Road, High Wycombe
	Bucks. HP13 7DL, U.K.

Australian Markets	New Zealand Market
STAR MICRONICS PTY, LTD.	STAR MICRONICS (N.Z.) LTD.
Unit A/107-115 Asquith Street	64 Lunn Ave., Mount Wellington
Silverwater, NSW 2141	P.O. Box 6255, Wellesly St.
Australia	Auckland, New Zealand

European Market	Asian Market
STAR MICRONICS DEUTSCHLAND GMBH	STAR MICRONICS ASIA LTD.
Westerbachstraße 59	18/F Tower 2, Enterprise Square
D-60489 Frankfurt	9 Sheung Yuet Road, Kowloon Bay,
F.R. of Germany	HONG KONG

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Star Micronics 4000 user manual Customer service information, Customer response

Contents

WinType Safety Notices for Finland Safety Notice Trademark Acknowledgments Bescheinigung des Importeurs Contents Iii Star WinType Printer Status Display Specifications Character tables for PCL mode Introduction Word about the printerSystem requirements Selecting print media Setting up your printerInstalling the printer driver software and TrueType fonts Maintenance & troubleshooting Features of the printer How to use this manual Printer components Setting up your printer Unpacking and checking the package contentsPlacing the printer Roller Installing the toner cartridgeSteps DrumPage Setting up the upper paper tray PaperGuides Setting up the output tray Connecting the printer to the computerOutput tray Output paper extender Step Connecting the power cordTurning the printer on Turning the printer OFF Relocating the printer Page Page Page Type Size Weight/Recommended Selecting print mediaRecommended print media AcceptableNot Acceptable Printing media to avoidPage Page Loading envelopes Yesno Installing the printer driver and TrueType fonts Printer command languages Page Installing the printer driver and TrueType fonts MB for all 35 TrueType fonts Printer driver will run properly when you start Windows Page Removing the printer driver software Printing with WinType Windows Direct GDI modePostScript mode PCL mode Printing with the Windows Direct GDI mode Features of the printer driver softwarePage Page If the Print Instruction Page is not checked, click this box Manual duplex printing Using fonts in the Windows Direct GDI mode Duplex printing errors Eliminating screen fonts from your application Printing from a Windows application Printing with the PostScript mode Original PostScript Font Name TrueType Substitute Fonts in PostScript Mode Original PostScript Font Name TrueType Substitute Printing DOS applications in PostScript mode under Windows DOS Prompt MethodPIF File Method Printing in PCL mode from a Windows application Printing with the PCL mode Printing DOS applications in PCL mode under Windows Page Fonts in PCL Mode Mouse Method Keyboard Method Saving download fonts and macros in the PCL mode Page Enabling the WinType Print Manager Star WinType Print Manager If the Use WinType Print Viewing and accessing the WinType Print Manager Method OneMethod Two Beeps Priority Smoothing On Toner Saving ModePower Saving Mode Display Print Status About ContentsHow to Use Help Search for Help On Time Job NameFormat Size Status Bar Progress Bar Changing priority in the queue Star WinType 4000 PCL on Add Click on the Pause button Click on the Add button Page Steps Print Manager window Page Star WinType Printer Status Display Selecting the Printer Status Display Windows Direct GDI modePage Click on Display Print Status with your mouse Double-click on the Star Animate Icon Animate window Cover Open JobPicture of your printer Status Display Message Window Status Display Messages Fuser Abnormality Power Off or Cable ProblemNV-RAM Error Printing Pause ResumeDelete Maintaining your printer Maintenance & troubleshooting Cleaning the output port window Cleaning your printer Cartridge compartment Clearing paper jams Jammed paper Page Black dots Troubleshooting Solving print quality problemsSymptom Possible Cause Action Faded print Repetitive defects Character voidsBlack Partial deletions Blank Vertical deletions Wrinkled or blurred Other mechanical problems Reference information Specifications Environmental Specifications Power specifications Paper size Reliability specificationsController Software Original PostScript Font TrueType Substitute Fonts Character tables for PCL mode PC-8 Symbol Set PC-8 D/N Danish/Norwegian Symbol Set PC-850 Symbol Set ISO Substitution Table Glossary Character set CommandConfiguration Default Font FileFile menu Floppy disk PostScript ParityPoint Portrait Index Symbols See also PCL mode RAM Customer response Customer service information