Appendix D: Troubleshooting

AD007User Manual 65

Network and Print Configuration

Use the list of symptoms in Table 13 to help diagnose problems with

the network and print configuration.

Table13: Network and print problems

Symptom Possiblecause(s) Correctiveaction(s)
Noaccess to web pages in
theadapter
Impropernetwork installation
Missingor improper set up
ofnetwork addresses:
--Ethernetaddress
--IPaddress
--Subnetmask
--Defaultrouter (gateway)
Checknetwork installation or
contactnetwork administra-
tor.
Checkthat the LAN network
isset up for the Ethernet
hardwareaddress of AD007
adapter(from label on back)
Canonly access diagnostic
webpage
Problemwith AD007 adapter
firmware
Reloadfirmware using the
Updateprogram, see Te kt ro -
nixSoftware Solutions
InstallationManual
(Tektronixpart number
071--1140--01)that came
withthe TSS CD (also lo-
catedin the Documents
directoryon the TSS CD)
Nopassword Unknownor forgotten pass-
word
Resetthe password to the
factorydefault (ad007), see
page50
Slowweb page response to
networkprinting
Servernot responding Checkserver
Checkprint server address
andqueue name
Noprint server status, print
joblist , or failure in cancel-
lingjo bs
Printserver does not imple-
mentthese requests
Useprint server that has
supportfor these requests