Telos ZephyrExpress user manual Get the SPIDs

Ready Wait

Ready Ready

means incorrect SPID2

This is what you want to see. ISDN is working.

Realtors remind buyers that the three most important factors of real-estate success are Location, Location, and Location! We want to remind you that the three most important factors to ISDN success are:

Get the SPIDs,

Get the SPIDs,

GET THE SPIDS!

i i i

You must have these numbers, and they must be 100% correct, or the system won’t work. Don’t let the installer depart without giving them to you. You’ve been warned!

ISDN TIP!

In an emergency, to save a remote, you can sometimes get a line working without the proper SPIDs by dialing into it. This fix — if it works — is only temporary and the line will fail to initialize next time the Zephyr is booted.

ISDN TIP!

If you have trouble getting to Ready Ready and you’re sure the SPIDs are correct, try unplugging the ISDN line for a minute or two, and then replugging. This shakes things up at the telco, and might fix the problem.

ISDN TIP!

If either of the line status indicators on the bottom of the status screen shows Wait, you’ve entered an incorrect SPID. Check to make sure you’ve entered exactly what the telco gave you. We’ve also seen cases where the telco gave customers an incor- rect SPID.

If you’re sure you’ve entered it correctly and it still doesn’t work, see the Trouble- shooting section for hints on what to say1 to the phone company.

There’s a list of known working SPIDs by telephone company in the Appendix.

1What you should say in technical terms. What you tell them in scatological terms is your own decision.

ISDN 7-5