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| Troubleshooting |
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| Problem | Procedure |
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| You cannot access a | Make sure the drive’s disc tray is securely | |
| CD in the drive | closed. Press gently until it clicks into place. | |
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| Check whether the drive power is on. If the | |
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| power is off, click on the optical disk drive icon in | |
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| the task tray and turn on the power. | |
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| Open the disc tray and make sure the CD is | |
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| properly seated. It should lie flat with the label | |
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| facing up. |
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| A foreign object in the disc tray could block laser | |
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| light from reading the CD/DVD. Make sure there | |
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| is no obstruction. Remove any foreign object. | |
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| Check whether the CD is dirty. If it is, wipe it with | |
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| a clean cloth dipped in water or a neutral cleaner. | |
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| Refer to the Media care section in Chapter 4 for | |
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| details on cleaning. | |
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| Some CDs run | The software or hardware configuration may be | |
| correctly, but others do | causing a problem. Make sure the hardware | |
| not | configuration matches your software’s needs. | |
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| Check the CD’s documentation. | |
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| Check the type of CD you are using. The drive | |
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| supports: |
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ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2
Recordable CD:
User’s Manual |