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 | Troubleshooting | 
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 | Problem | Procedure | 
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 | You cannot access a | Make sure the drive’s disc tray is securely | |
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 | CD in the drive | closed. Press gently until it clicks into place. | |
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 | Check whether the drive power is on. If the | |
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 | power is off, click on the optical disk drive icon in | |
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 | the task tray and turn on the power. | |
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 | Open the disc tray and make sure the CD is | |
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 | properly seated. It should lie flat with the label | |
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 | facing up. | 
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 | A foreign object in the disc tray could block laser | |
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 | light from reading the CD/DVD. Make sure there | |
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 | is no obstruction. Remove any foreign object. | |
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 | Check whether the CD is dirty. If it is, wipe it with | |
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 | a clean cloth dipped in water or a neutral cleaner. | |
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 | Refer to the Media care section in Chapter 4 for | |
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 | details on cleaning. | |
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 | Some CDs run | The software or hardware configuration may be | |
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 | correctly, but others do | causing a problem. Make sure the hardware | |
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 | not | configuration matches your software’s needs. | |
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 | Check the CD’s documentation. | |
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 | Check the type of CD you are using. The drive | |
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 | supports: | 
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ROM Mode 1, Mode 2, CD-
ROM XA Mode 2 (Form1,
Form2), Enhanced CD (CD-
EXTRA), Addressing Method 2
Recordable CD: 
| User’s Manual | 
