Troubleshooting

 

 

 

 

CD-ROM drive

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

 

You cannot access a

Make sure the drive’s disc tray is securely

 

CD in the drive

closed. Press gently until it clicks into place.

 

 

 

 

 

Check whether the drive power is on. If the

 

 

power is off, click on the optical disk drive icon in

 

 

the task tray and turn on the power.

 

 

 

 

 

Open the disc tray and make sure the CD is

 

 

properly seated. It should lie flat with the label

 

 

facing up.

 

 

 

 

 

 

A foreign object in the disc tray could block laser

 

 

light from reading the CD/DVD. Make sure there

 

 

is no obstruction. Remove any foreign object.

 

 

 

 

 

Check whether the CD is dirty. If it is, wipe it with

 

 

a clean cloth dipped in water or a neutral cleaner.

 

 

Refer to the Media care section in Chapter 4 for

 

 

details on cleaning.

 

 

 

 

Some CDs run

The software or hardware configuration may be

 

correctly, but others do

causing a problem. Make sure the hardware

 

not

configuration matches your software’s needs.

 

 

Check the CD’s documentation.

 

 

 

 

 

Check the type of CD you are using. The drive

 

 

supports:

 

 

 

CD-ROM:

CD-DA, CD-Text, Photo CDTM

 

 

 

(single/multi-session), CD-

ROM Mode 1, Mode 2, CD-

ROM XA Mode 2 (Form1,

Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

Recordable CD: CD-R, CD-RW

User’s Manual

9-9

Page 197
Image 197
Toshiba TECRA M5 user manual Cd-Rom