Toshiba TECRA M5 user manual DVD-ROM&CD-R/RW drive

Troubleshooting

DVD-ROM&CD-R/RW drive

For more information, refer to Chapter 4, Operating Basics.

Problem	Procedure
You cannot access a	Make sure the drive’s disc tray is securely
CD/DVD in the drive	closed. Press gently until it clicks into place.
	Check whether the drive power is on. If the
	power is off, click on the optical disk drive icon in
	the task tray and turn on the power.
	Open the disc tray and make sure the CD/DVD is
	properly seated. It should lie flat with the label
	facing up.
	A foreign object in the disc tray could block laser
	light from reading the CD/DVD. Make sure there
	is no obstruction. Remove any foreign object.
	Check whether the CD/DVD is dirty. If it is, wipe it
	with a clean cloth dipped in water or a neutral
	cleaner. Refer to the Media care section in
	Chapter 4 for details on cleaning.
Some CD/DVDs run	The software or hardware configuration may be
correctly, but others do	causing a problem. Make sure the hardware
not	configuration matches your software’s needs.
	Check the CD/DVD’s documentation.
	Check the type of CD/DVD you are using. The
	drive supports:
	DVD-ROM:	DVD-ROM, DVD-Video
	CD-ROM:	CD-DA, CD-Text, Photo CD
		(single/multi-session), CD-
		ROM Mode 1, Mode 2, CD-

ROM XA Mode 2 (Form1,

Form2), Enhanced CD (CD-

EXTRA), Addressing Method 2

Recordable CD: CD-R, CD-RW

Check the region code on the DVD. It must match that on the DVD-ROM&CD-R/RW drive. Region codes are listed in the Optical disk drives section in Chapter 2, The Grand Tour.

User’s Manual 9-11