Toshiba TECRA M5 Where to write

User’s Manual 9-23

Troubleshooting

■Consult the dealer you purchased your computer and/or software from.

They are your best sources for current information and support.

Where to write

If you are still unable to solve the problem and suspect that it is hardware

related, write to TOSHIBA at the nearest location listed below:

Outside of Europe In Europe

Australia

TOSHIBA Australia Pty. Ltd.

Information Systems Division

84-92 Talavera Road

North Ryde N.S.W. 2113

Sydney

Germany & Austria

TOSHIBA Europe (I.E.) GmbH

Geschäftsbereich,

Deutschland-Österreich

Hammfelddamm 8,

D-41460 Neuss, Germany

Canada

TOSHIBA of Canada Ltd.

191 McNabb Street,

Markham, Ontario

L3R 8H2

France

TOSHIBA Systèms France S.A.

7, Rue Ampère B.P. 131,

92804 Puteaux Cedex

China

TOSHIBA Personal Computer &

Network (Shanghai) Co., Ltd.

43F, Hong Kong New World Tower,

No. 300 Huaihai Zhong Road,

Shanghai, P. R. China 200021

Netherlands

TOSHIBA Information Systems,

Benelux B.V.

Rivium Boulevard

41 2909 LK Capelle a/d IJssel

Singapore

TOSHIBA Singapore Pte. Ltd.

438B Alexandra Road #06-01

Alexandra Technopark

Singapore 119968

Spain

TOSHIBA Information Systems,

ESPAÑA

Parque Empresarial San Fernando

Edificio Europa, la Planta,

Escalera A 28830 Madrid

Contents

Main Copyright Disclaimer Trademarks FCC information Product Name: TECRA M5 Model number: PTM51 FCC notice "Declaration of Conformity Information" FCC conditions Contact EU Declaration of Conformity VCCI Class B Information Modem warning notice Conformity Statement Network Compatibility Statement Japan regulations Region selection Redial Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03 certified equipment Notes for Users in Australia and New Zealand Modem warning notice for Australia Notes for use of this device in New Zealand Page General conditions Following information is only for EU-member states: Description on Laser specification Table of Contents Preface General Precautions Introduction The Grand Tour Getting Started Operating Basics Page The Keyboard Power and Power-Up Modes HW Setup Optional Devices Troubleshooting Legal Footnotes Page Preface Manual contents Conventions Abbreviations Icons Keys Key operation S Page General Precautions Stress injury Heat injury Pressure or impact damage Page Chapter 1 Introduction Equipment checklist Hardware Software Features Processor Memory Legal Footnote (CPU) Legal Footnote (General Main Memory)*2 Power Disks Legal Footnote (Battery Life) Legal Footnote (HDD Drive Capacity) Optical disk drive Page Display Keyboard TOSHIBA Dual Pointing Device Legal Footnote (LCD) Legal Footnote (Graphics Processor Unit ("GPU"))*6 Ports Slots Multimedia Communications Legal Footnote (Wireless LAN) Security Special features Page Utilities Page Page Page Options Slim Select Bay options Page Chapter 2 The Grand Tour Front with the display closed Legal Footnote (Non-applicable Icons) Page Left side Page Right side Back side Underside Page Front with the display open Page Page System indicators Keyboard indicators USB floppy disk drive Optical disk drives Region codes for DVD drives and media Writable discs CDs DVDs Formats CD-ROM drive DVD-ROM drive DVD-ROM&CD-R/RW drive DVD Super Multi drive AC adaptor Page Page Chapter 3 Getting Started Setting up your work space General conditions Placement of the computer Seating and posture Lighting Work habits Strategic Rest Breaks Other Things to Note Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power Shut Down mode (Boot mode) Standby Mode Benefits of standby Executing standby Standby limitations Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Data save in Hibernation Mode Restarting the computer Create Optical Recovery Discs Restoring the preinstalled software from the Recover y HDD Restoring the preinstalled software from your creating Recovery Media Page Chapter 4 Operating Basics TOSHIBA Dual Pointing Device Using the Touch Pad Using the AccuPoint AccuPoint precautions Replacing the cap Using the Fingerprint Sensor Points to note about the Fingerprint Sensor How to Delete the Fingerprint Data Points to note about the Fingerprint Utility Set Up Procedure Fingerprint Registration Window Logon via Fingerprint Authentication Fingerprint Authentication Procedure Fingerprint Power-on Security How to Enable Fingerprint Power-on Security Settings Fingerprint Single Sign-on Feature How to Enable Fingerprint Single Sign-on Feature Fingerprint utility limitations How to Swipe the Finger Using the USB floppy disk drive Connecting USB floppy disk drive Disconnecting USB floppy disk drive Changing Slim Select Bay modules Removing a module Inserting a module Using optical disk drives Loading discs Page Removing discs How to remove CD/DVD when the disc tray will not open Writing CDs on DVD-ROM&CD-R/RW drive Before writing or rewriting When writing or rewriting Writing CD/DVDs on DVD Super Multi drive Important message Legal Footnotes Before writing or rewriting Page Page When writing or rewriting RecordNow! Basic for TOSHIBA Data Verification DLA for TOSHIBA When using WinDVD Creator Platinum How to make a DVD-Video How to learn more about InterVideo WinDVD Creator Important information for use Page Media care CD/DVDs Floppy disks Sound system Volume Control Microphone level SigmaTel Control Panel Volume control Modem Region selection Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region. Modem Selection Dialing Properties Connecting Disconnecting Wireless communications Wireless LAN Security Bluetooth wireless technology Worldwide operation Stack for Windows Bluetooth Radio links Wireless communication switch Wireless communication Indicator LAN LAN cable types Connecting LAN cable Disconnecting LAN cable Cleaning the computer Moving the computer Using the Hard Disk Drive (HDD) Protection Taskbar Icon TOSHIBA HDD Protection Properties HDD Protection Detection Level Details Detection Level Amplification HDD Protection Message Heat dispersal Chapter 5 The Keyboard Typewriter keys Function keys: F1 F12 Soft keys: Fn key combinations Emulating keys on enhanced keyboard Hot keys Page Page Fn Sticky key Windows special keys Keypad overlay Turning on the overlays Arrow mode Numeric mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Temporarily changing modes Generating ASCII characters Page Chapter 6 Power and Power-Up Modes Power conditions Page Power indicators Battery indicator DC IN indicator Power indicator Battery types Battery pack 2nd battery pack (option) Extended capacity battery pack (option) High capacity battery pack (option) Real Time Clock (RTC) battery S Care and use of the battery pack Safety precautions Warning Page Caution Note Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack TOSHIBA Password Utility User Password User Password field Page User Token field Supervisor Password Starting the computer by password S Power-up modes Windows utilities Hot keys Panel power on/off System Auto Off Chapter 7 HW Setup Accessing HW Setup HW Setup window Setup Display Power On Display Boot Priority Boot Priority Options Page HDD Priority Options USB Memory BIOS Support Type Keyboard External Keyboard Fn key Wake-up on Keyboard CPU Dynamic CPU Frequency Mode LAN Wake-up on LAN Built-in LAN Device Config Device Configuration Parallel/Printer Parallel Port Mode USB USB KB/Mouse Legacy Emulation USB-FDD Legacy Emulation Configuring the Execute-Disable Bit Capability and TPM Starting and Ending the BIOS Setup Program Starting the BIOS Setup Program Ending the BIOS Setup Program Ending the BIOS Setup Program Halfway Execute-Disable Bit Capability Security controller TPM Clear TPM Owner Diagnostic Mode Page Chapter 8 Optional Devices Cards/memory Power devices Peripheral devices PC card Inserting a PC card Removing a PC card ExpressCard Inserting an ExpressCard Removing an ExpressCard SD card Formatting an SD memory card Inserting an SD card Removing an SD card SD card care Creation of a boot disk Memory expansion Installing memory module Page Removing memory module Battery pack AC adaptor Battery charger Hard disk drive pack Removing the hard disk drive pack Installing the hard disk drive pack Slim Select Bay HDD adaptor USB floppy disk drive External monitor TV Using the TOSHIBA Assist button or TOSHIBA Presentation button Changing the resolution Displaying movies on a TV or CRT i.LINK (IEEE1394) Precautions Connecting Disconnecting Advanced Port Replicator III Plus Serial port Security lock Page Chapter 9 Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Power Overheating power down S AC power Battery Page Real Time Clock Password Keyboard Internal LCD display panel Hard disk drive CD-ROM drive DVD-ROM drive DVD-ROM&CD-R/RW drive DVD Super Multi drive USB floppy disk drive SD card PC card ExpressCard Touch Pad/AccuPoint Dual Pointing Device USB mouse Fingerprint Sensor USB device Memory expansion Sound system External monitor i.LINK (IEEE1394) device Modem LAN Wireless LAN Bluetooth Printer TV output signal Disposing of PC and PC batteries TOSHIBA support Before you call Where to write Page Chapter 10 Legal Footnotes CPU General Main Memory Battery Life HDD Drive Capacity LCD Graphics Processor Unit ("GPU") Images Copy Protection Non-applicable Icons Page Appendix A Specifications Environmental Requirements Physical Dimensions Power Requirements Built-in Modem Page Page Appendix B Display Controller and Modes Display controller Video modes Table1 Video modes (VGA) Table1 Video modes (VGA) continued Table 2 Video modes (XGA model) Page Table 2 Video modes (XGA model) continued Table 3 Video modes (SXGA+ model) Page Table 3 Video modes (SXGA+ model) continued PowerMize r Appendix C AT Commands +++ Escape sequence A/ Repeat last command A Answer command Bn Communication standard setting Dn Dial En Echo command Hn Hook control In Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Nn Modulation handshake On Retur n on-line to data mode P Select pulse dialing Qn Result code control T Select tone dialing Vn DCE response format Xn Result code selection, call progress monitoring Dial tone detect Busy tone detect Zn Recall stored profile &Cn Data Carrier Detect (DCD) control &Dn DTR control &F Load factory settings &Gn V.22bis guard tone control &Kn Local flow control selection &Pn Select Pulse Dial Make/Break Ratio (WW) &Tn Self-test commands &V Display Current Configuration &W Store current configuration &Zn=x Store telephone number \Nn Er ror control mode selection \Qn Local flow control selection \Vn Protocol result code %B V iew numbers in blacklist %Cn Data compression control Page Appendix D S-registers S-register values S0 Auto answer ring number S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) S6 Wait before dialing S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes The result code summary Page Page Appendix E V. 9 0 V.90 mode Table E-1 Result codes for a V.90 connection AT Command Page Appendix F Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands Wireless IEEE 802.11 Channels Sets (Revision B and G) Wireless IEEE 802.11 Channels Sets (Revision A) Page Appendix G Page Bluetooth wireless technology and your Health Regulatory statements General European Union (EU) and EFTA Canada - Industry Canada (IC) USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Using Bluetooth Taiwa n Card from TOSHIBA equipment in Japan Page Device Authorization Page Appendix H AC Power Cord and Connectors Certification agencies Europe: Page Appendix I TOSHIBA Anti-theft Protection Timer Page Glossary A B bit: C D E F G H I J K L M N O P R S T U V W Page Index A B C D E F G H I K L M N R S T U V W