Turbo Chef Technologies i5 service manual Troubleshooting, USB Device

48 TROUBLESHOOTING

Troubleshooting:

“Read Fail” Message When Loading Menu

Did you use a smart card or USB

Smart Card

USB Device

device?

Does a backup copy of

Is the file named

No backup copy

correctly (menudata.bin)

the menu work?

and in the correct location

(TC_Menus)?

NO

If the menu card was created by

TurboChef, obtain a new menu card

by contacting customer service at

800.90TURBO or +1 214-379-6000.

Is the connection from

smart card reader to

YES

control board OK?

NO

YES

NO

Name the file

Is the USB device

securely attached to the

“menudata.bin” and store

oven?

it in a top-level folder

Ensure the cable

named “TC_Menus”.

connecting the reader to

NO

YES

the control board is

securely attached and

not damaged.

Verify the USB device is

Is the connection

securely attached to the

from USB port to

USB port on the oven.

control board OK?

Replace the card reader (page A-8). If the problem persists, replace the control board (page A-8).

NO

Ensure the cable connecting the USB port to the control board is securely attached and not damaged.

YES

Replace the card reader/ USB port (page A-5 through A-6). If the problem persists, replace the control board (page A-8).