Vertical Communications EP100

GCA70-410 Rev 1 Sept ‘04

Contents

Main CONVERSip EP100 Digital Endpoint User Guide TABLE OF CONTENTS Page Page Page Page Page Page Page Introduction Audience Description Related Publications Conventions Used in this Manual Page Sept 04 Comdial 15 1. OVERVIEW Figure 1-1 EP100-24 Page 1.1 Understanding the Basic Functions 1.1.1 YOUR EP100S BUTTONS HOLD Direct Station Select/Busy Lamp Field (DSS/BLF) Programmable Buttons SHIFT 1.1.2 EP100 DISPLAY LIGHTS The lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms. : 1.2 Positioning Your EP100 1.3 Setting Display Contrast 1.4 Setting a Personal Ringing Tone 1.5 Setting Volume Levels 1.6 Answering and Making Calls 1.7 Speakerphone Usage Guidelines Page Page 2. ANSWERING CALLS 2.1 Answering Outside Calls 2.2 Answering Intercom Calls 2.3 Night-Transferred Calls - Line Access From Any Station 2.4 Holding Calls Page 2.5 Call Pickup 2.5.1 GROUP CALL PICKUP 2.5.2 DIRECTED CALL PICKUP 2.5.3 PICKUP FOR MONITORED STATIONS Sept 04 Comdial 35 Answering Calls for Other Stations 2.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA) 2.6.1 VOICE ANNOUNCE BLOCKING 2.7 Caller ID (Automatic Number Identification) Page 3. MAKING CALLS 3.1 Making Outside Calls 3.2 Making Intercom Calls 3.3 Automatic Dialing 3.4 Redialing 3.4.1 REDIAL - LAST-DIALED NUMBER 3.4.2 REDIAL PROGRAMMING (STORING NUMBERS) 3.5 Camping On - Busy Station, Automatic Callback 3.6 Advanced Camping On Options 3.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING) Making Calls 46 Comdial Sept 04 3. Lift handset to answer call. Camping On Options 3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA) Page Page 4. ADVANCED CALL HANDLING 4.1 Waiting For A Line (Queuing) 4.2 Conferencing Page 4.3 Call Forwarding 4.3.1 FORWARDING A CALL 4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATION 4.4 Call Forward Outside System (CFOS) Page 4.5 Call Parking 4.5.1 PARKING A CALL 4.5.2 HANDLING PARK RECALLS Page 4.6 Call Transferring 4.6.1 SCREENED CALL TRANSFERS 4.6.2 UNSCREENED CALL TRANSFERS 4.7 Other Call Transferring Options 4.7.1 HOT TRANSFER 4.7.2 QUICK TRANSFER Advanced Call Handling 62 Comdial Sept 04 Sept 04 Comdial 63 Page 5. NONVERBAL MESSAGING 5.1 LCD Message Delivery Nonverbal Messaging 66 Comdial Sept 04 To turn off the message and your intercom light, press INTERCOM and dial #02. LCD MESSAGE LIST (Write the attendant supplied messages here.) Dial Code Message 5.2 Message Waiting Light and Messaging LCD MESSAGE LIST Dial Code Message 5.3 Response Message Delivery Page Page 6. PROGRAMMING 6.1 DSS Numbers CAUTION 6.2 Speed Dial Numbers Page 6.3 Feature Access Codes Page 6.4 LCD Feature Buttons Page 6.5 Reminder Alert 6.6 Response Message Button Page 7. OTHER ADVANCED FEATURES 7.1 Background Music 7.2 Line Groups 7.3 Do Not Disturb Condition Line Group Access Codes Line Group Default Code Active Code* 7.4 Automatic Redial Page 7.5 Tracker Paging System Page 7.6 Auxiliary Jack Connectors on Bottom of Telephone Auxiliary Jack Line Cord Handset Auxiliary Jack Handset Page 7.7 Account Codes CAUTION 7.8 Dial By Name 7.9 Volume Control 7.9.1 SETTING CURRENT VOLUME LEVEL 7.9.2 MUTING YOUR EP100 7.10 Default Volume Control 7.11 Programmed Button Display 7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY) 7.11.2 STATUS OF BUSY LINES AND STATIONS (BUSY DSS/BLF BUTTON INQUIRY) 7.12 Automatic Set Relocation 7.13 Paging Page APPENDIX A FEATURE ACCESS CODES Feature Enable Code Disable Code Page Page Page Sept 04 Comdial 101 APPENDIX B DISPLAY ABBREVIATIONS This chart identifies the soft key label abbreviations that appear on the EP100 LCD. APAGE ARECD ARING Display Abbreviations 102 Comdial Sept 04 Sept 04 Comdial 103 Display Abbreviations 104 Comdial Sept 04 Sept 04 Comdial 105 Page APPENDIX C FEATURE NETWORKING SUPPORT Page Page Page Page Page Page Page Page Page Page Page APPENDIX D GLOSSARY A B C Page D E H I K L M N O P Q R S T U V Page Sept 04 Comdial 131 INDEX A B G C D H I S L M T U V Z