Advanced Call Handling
4.6 Call Transferring
4.6.1 SCREENED CALL TRANSFERS
You can answer a call at your EP100 and transfer it to another tele- phone. If you first identify the caller to the party receiving the transfer (giving that user the opportunity to prepare for the call), you have made a screened transfer.
To screen and transfer a call to another telephone in the system,
1.Answer call.
2.Press TRNS/CNF (call is automatically placed on hold).
3.Dial extension number of telephone to receive transfer, or press DSS/BLF button for that extension.
4.Announce call when intercom party answers.
5.Press SPEAKER to disconnect (if in speakerphone mode), or hang up.
The intercom party then has the call (if he or she answered the screened transfer with the handset). If you announce the transfer over the speaker, the intercom party’s telephone rings with the transferred call after you hang up.
If the intercom party is busy, take one of the following steps (if made available at your telephone by installer pro- gramming):
1.Select RECON to reconnect the call to your station.
2.Select SOHVA to interrupt the call and tell the intercom party that a call awaits.
J Doe Ext 321 Is Busy
SOHVA RECON MSG
Attempting a Transfer
3.Select MSG to leave a
58 | Comdial | Sept ‘04 |
