Troubleshooting
Problem | Suggestion |
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I am unable to login | Step 1: Make sure that the PC is turned on and logged into Windows. Ensure USB cable is |
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or chat using AIM or | properly connected at both ends and that the IS6110 software is running. If you are |
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MSN/WLM. | using a USB hub or docking station, try connecting the USB cable directly to the PC or |
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| use a USB hub with an power adapter. |
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| Step 2: Make sure you have an AIM or MSN/WLM account already set up. |
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| Step 3: Open browser and go to www.vtechphones.com to check that your internet connection |
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| is working. If your internet does not work, contact your Internet Service Provider. |
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| Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and use the |
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| chat feature. If you are unable to chat using either AIM or MSN/WLM software on your |
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| computer, you will not be able to chat using the IS6110 phone. (See the next step) |
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| Step 5: If you are unable to use AIM or MSN/WLM on your computer, it may be due to a firewall |
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| software or hardware such as a router. You may need to configure your firewall software |
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| or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft. |
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| The settings below are provided by AIM and MSN/WLM to configure the ports and are |
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| not a requirement of VTech. If you need assistance in configuring your firewall settings, |
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| please contact the software or hardware manufacturer of your firewall or router. |
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| MSN: | AIM: |
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| Sign in = [TCP 80, 443, 1863] | Port TCP/UDP 443 |
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| Network Detection = [TCP 7001] [UDP 9, 7001] | Port TCP/UDP 5190 to |
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| Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535] | 5193 |
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| Audio (Legacy) = [UDP 5004 to 65535] |
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| Step 6: Uninstall and reinstall the IS6110 software. |
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| www.vtechphones.com | 96 | |
Appendix
