VTech IS6110 user manual Troubleshooting

Troubleshooting

Problem	Suggestion
I am unable to make a	Step 1: Make sure that the PC is turned on and logged into Windows. Ensure USB cable is
VoIP call using AIM or		properly connected at both ends and that the IS6110 software is running. If you are
MSN/WLM.		using a USB hub or docking station, try connecting the USB cable directly to the PC or
		use a USB hub with an power adapter.
	Step 2: Make sure you have an AIM or MSN/WLM account already set up.
	Step 3: Open browser and go to www.vtechphones.com to check that your internet connection
		is working. If your internet does not work, contact your Internet Service Provider.
	Step 4: Close IS6110 Software. Try logging into AIM or MSN/WLM on your computer and
		attempt to make a VoIP call. Make sure the speakers and microphone volume are
		turned up. Make sure the person you are calling has a version of AIM or MSN/WLM
		with VoIP capability. If you are unable to make a VoIP call through AIM or MSN/WLM,
		you will not be able to make a VoIP call through the IS6110 phone.
	Step 5:	If you are unable to use AIM or MSN/WLM on your computer, it may be due to a firewall
		software or hardware such as a router. You may need to configure your firewall software
		or hardware to allow AIM or MSN to go through the ports required by AOL or Microsoft.
		The settings below are provided by AIM and MSN/WLM to configure the ports and are
		not a requirement of VTech. If you need assistance in configuring your firewall settings,
		please contact the software or hardware manufacturer of your firewall or router.
		MSN:	AIM:
		Sign in = [TCP 80, 443, 1863]	Port TCP/UDP 443
		Network Detection = [TCP 7001] [UDP 9, 7001]	Port TCP/UDP 5190 to
		Audio = [TCP 80, 443, 1863] [TCP/UDP 30000 to 65535]	5193
		Audio (Legacy) = [UDP 5004 to 65535]
	Step 6:	Uninstall and reinstall the IS6110 software.

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