Troubleshooting | Wayne-Dalton WDSF-10, WDUSB-10R guide

Troubleshooting

	Problem:	Solution:
	• I cannot add or remove modules to or from my	• The USB Z-Wave®adapter might be a
	network. The ADD DEVICE and REMOVE DEVICE	Secondary Controller. Only a Primary Controller
	buttons are faded out (dimmed).	may be used to add or remove modules to or
		from a network. Use the Primary Controller to
		add or remove modules, and then update your
		USB Z-Wave®adapter and software (see Joining
		a network, page 22).
		• The software may be in LOCKED mode. Click
		on the lock in the lower left corner of your
		screen until the text UNLOCKED appears.
	Problem:	Solution:
	• I cannot add or remove a module to or from	• If you cannot successfully add a module, try
	my network. I press the PROGRAM button on the	removing it from your network first using the
	module but the software never responds.	REMOVE DEVICE button. Even if it is not in your
		network, this operation may reset the module.
		Once the module has been reset, try adding it
		again.
		• For your security, the USB Z-Wave®adapter
		must be within a few feet of the module to be
		able to add it to your network. If this is not
		possible, please set up your network with a
		portable remote controller and then copy this
		information to the USB Z-Wave®adapter (see
		“Joining a network”, page 22).
	Problem:	Solution:
	Problem:	• The module had not been properly reset
	• I tried to reset a module, but another module	• The module had not been properly reset
	• I tried to reset a module, but another module	previously, and another module with its assigned
	was removed from my network instead.	previously, and another module with its assigned
	was removed from my network instead.	ID was mistakenly identified. Reset the module
		ID was mistakenly identified. Reset the module
		again if necessary, and then re-add the module
		which was mistakenly removed.
	Problem:	Solution:
	Problem:	• To join a network, or to receive a network
	• I cannot join another network. I click SWITCH	• To join a network, or to receive a network
	• I cannot join another network. I click SWITCH	update, the USB Z-Wave®adapter must be
	TO (OR JOIN) ANOTHER NETWORK but the pro-	update, the USB Z-Wave®adapter must be
	TO (OR JOIN) ANOTHER NETWORK but the pro-	within a few feet of the controller adding it to the
	cess never starts.	within a few feet of the controller adding it to the
	cess never starts.	network or sending the update.
		network or sending the update.

Troubleshooting

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Wayne-Dalton WDSF-10, WDUSB-10R manual Troubleshooting

Contents

Home Control Basics Package Contents USB Z-Wave Adapter USB Stand Software on CD Table of Contents Copy See Replicate Basics Basics Basics 143 Screen Layout InformationNumber below corresponds to the bubble number above Install USB Adapter and USB stand into computer USB port Installation/Setup Use Change Location link to set your physical location Next Press ADD Device to add a Z-Wavemodule Adding Modules to the Network Hide Pane Button or Design tab to reveal the icon Operation Common Operations Erase Drawing Floor PlanButton in the Design pane. This Again Press Remove Device to remove a Z-Wavemodule Remove/Replace Broken Modules To remove the module fromRight-click and select Remove Broken Device Locking/Unlocking ThinkEssentials Use the following procedure to lock/unlock ThinkEssentialsLocked mode the software Operations Scenes/Zones To include modules into this scene Remove Zone option respectively Modifying Scenes/Zones Select Scene/Zone and Action desired Schedules Activated   Items LinkModify the desired fields per Instructions in the section Pages Joining ThinkEssentials to Existing Networks Network Operations Example Primary ControllerInitiate Primary Controller to Send Replication Adding a Controller To the network Secondary ControllerPress ADD Device to add a secondary controller Device removed successfully message window Updating Secondary Controllers Advanced Operations Optimize/Repair NetworkPolling Confirmation of successful transfer Transfer Primary Role From ThinkessentialsInitiate Transfer in ThinkEssentials Example Portable Controller CONTROLLER, or Controller Shift On Settings tab, select Switch to or JoinController Shift command Transfer Primary Role To Thinkessentials Configuration Backup Network Settings Wayne-Dalton USB Z-Wave Restore commandClick the Backup or Restore Network Settings link Backup file Before you begin, you must Exit Located. Note The default parent directory isCommand line window Section on the Settings tab Adding Command Line Option to ThinkEssentials Shortcut Start ThinkEssentials using the ThinkEssentials iconModify the Target , then click on APPLY, then OK ThinkEssentials /multi Command Line Option Multiple Z-WaveUSB AdaptersInitiate command line function Type in the /multi command line option Initiate command line function Press F5 to refresh and poll the network Shortcuts Exiting/Closing Again On the Settings tab, click on the Reset link Factory ResetResetting Thinkessentials To reset the USB Z-Wave Adapter Troubleshooting Some modules do not support It is enabled on the desired days of weekIf the modules’s icon is covered by a red Then select the module again Controller to my network. Now, neither Set up your network againCheck to make sure that there is power Switched on US and Foreign Patents pending Compliance