Wayne-Dalton WDUSB-10R If the modules’s icon is covered by a red, Then select the module again

Troubleshooting

Problem:	Solution:
• I am setting up a scene, but the software will	• If the modules’s icon is covered by a red
not let me add a particular module to the scene.	circle-slash (i.e. “broken” symbol), follow the
	troubleshooting steps for a broken module and
	then select the module again.
	• Some modules do not support the
	functionality required to add them to a scene.
Problem:	Solution:
	• Check to be certain that the schedule item
• I have set up a schedule for a zone or scene,
	is enabled (by checking the check box to the
but the schedule is not being activated on time
	left of the schedule item’s name), and that
or is not being activated at all.
	it is enabled on the desired days of week
	(by clicking on the desired days of the week
	between the event name and the event time).
	• Check to be certain that your computer’s
	date, time, and time zone are set correctly.
	You can access these through “Date and Time
	Properties” in the Windows Control Panel.
	• For sunrise and sunset schedules, ensure
	that the location nearest you is selected in the
	CHANGE LOCATION link on the SETTINGS tab.
	• Your computer must be turned on for
	the schedule items to occur on time.
	ThinkEssentials® will also attempt to wake
	your computer out of low-power standby mode,
	but some computers do not reliably wake up
	from standby. If your computer does not wake
	reliably from standby mode, ensure that it is
	always powered on so that the schedules work
	properly.

Troubleshooting

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