Problem

Solution

Vertical lines

If black vertical streaks appear on the page:

 

• The drum inside the toner cartridge has probably been

 

scratched. Install a new toner cartridge.

Gray background

If the amount of background shading becomes

 

 

 

 

 

unacceptable, the procedures below may fix the problem.

 

 

 

 

 

• Change to a lighter weight pages. See “Paper

 

 

 

 

 

Specifications” on page 7.13.

 

 

 

 

 

• Check the printer’s environment; very dry (low humidity)

 

 

 

 

 

or high humidity (higher than 80% RH) conditions can

 

 

 

 

 

increase the amount of background shading.

 

 

 

 

 

• Remove the old toner cartridge and install a new one. See

 

 

 

 

 

“Installing the Toner Cartridge” on page 2.4.

 

 

 

 

 

 

 

 

 

 

 

 

Toner smear

• Clean the inside of the printer. See “Cleaning the Inside”

 

 

 

 

 

on page 5.5.

 

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

Specifications” on page 7.13.

 

 

 

 

 

• Remove the toner cartridge and install a new one. See

 

 

 

 

 

“Installing the Toner Cartridge” on page 2.4.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Vertical repetitive

If marks repeatedly appear on the printed side of the page

 

defects

at even intervals:

 

 

 

 

 

• The toner cartridge may be damaged. If a repetitive mark

 

 

 

 

 

occurs on the page, print a cleaning sheet several times to

 

 

 

 

 

clean the cartridge (see page 5.5). After the printout, if

 

 

 

 

 

you still have the same problems, install a new toner

 

 

 

 

 

cartridge. See “Installing the Toner Cartridge” on

 

 

 

 

 

page 2.4.

 

 

 

 

 

 

 

 

 

 

• Parts of the printer may have toner on them. If the defects

 

 

 

 

 

occur on the back of the page, the problem will likely

 

 

 

 

 

 

 

 

 

 

correct itself after a few more pages.

 

 

 

 

 

• The fusing assembly may be damaged. Contact a service

 

 

 

 

 

representative.

6.14 SOLVING PROBLEMS

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Xerox 3116 manual Toner smear