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Xerox 3116 manual Troubleshooting Checklist, Check Solution

Models: 3116

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Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Check

Solution

Check the power cord

Check the power source by plugging into another

and the power switch.

outlet.

Make sure that the

In the Ready mode, the

LED lights green. If the

LED is on.

LED lights red or blinks, go to “Troubleshooting

Error Messages” on page 6.18.

Press and hold the

• If a demo page does not print, check the paper

supply in the input tray.

button to print a demo

• If the paper jams in the printer, go to “Clearing Paper

page.

Jams” on page 6.7.

Check the demo page to

If there is a print quality problem, go to “Solving Print

see if it is printed

Quality Problems” on page 6.12.

correctly.

Print a short document

• If the page does not print, check the cable connection

from a software

between the printer and the computer.

application to verify that

• Check the print queue or print spooler to see if the

the computer and printer

printer has been paused.

are connected and are

• Check the software application to ensure you are

communicating correctly.

using the proper printer driver and communication

port. If the page is interrupted during printing, go to

“Solving General Printing Problems” on page 6.3.

If completing the

• “Solving General Printing Problems” on page 6.3.

checklist does not

• “Troubleshooting Error Messages” on page 6.18.

resolve the printer

• “Common Windows Problems” on page 6.19.

problem, check the

following troubleshooting

• “Common Linux Problems” on page 6.20.

sections.

6.2 SOLVING PROBLEMS

Image 91

Xerox 3116 manual Troubleshooting Checklist, Check Solution

Contents

Phaser Page Contents Printing Multiple Pages on One Sheet of Paper Printing on Card Stock or Tips for Avoiding Paper Jams When Printing Cleaning the Outside Cleaning the InsideRedistributing Toner Replacing the Toner Cartridge Appendix Important Precautions and Safety Information Page Environmental and Safety Consideration Ozone Safety Radio Frequency Emissions Declaration of Conformity European Countries Safety Notes This product must be connected to a protective earth circuit USA Introduction Create professional documents Special FeaturesPrint with excellent quality and high speed Handle paper flexibly Print in various environments Save your time and moneyYou can print in Windows 98/Me/2000/XP Front View Printer Components Rear View Inside View Understanding the Control Panel On Line/Error and Toner Save LEDsDescription Function Description Cancel Button Introduction Setting Up Your Printer Components may differ from one country to another Unpacking Clearance Space Selecting a LocationCarefully remove all of packing tapes from the printer Installing the Toner Cartridge Setting UP Your Printer Loading Paper Make sure that all four corners are flat in the tray Load paper with the print side facing downSlide the tray back into the printer Changing the Paper Size in the Tray Using a USB Cable Connecting a Printer CableTo your computer with a Universal Serial Bus USB cable Turning the Printer on Printing a Demo If you are printing in Linux Installing Printer SoftwarePrinter Driver Features If you are printing from Windows If the CD-ROM drive does not automatically run Installing Printer software in WindowsInstalling Printer software System Requirements Click Install Printer Driver Removing Printer software Reinstalling Printer softwareDriver Maintenence Changing the Display Language Select Xerox Phaser 3116, and Language Selection Using Print Materials Choosing Paper and Other Materials Size Input Source/Capacitya Tray Sizes and Capacities Guidelines for Paper and Special Materials Printing to the Top Output Tray Face down Selecting the Output Location To open the rear output tray Printing to the Rear Output Tray Face up Using the Tray Using the Manual Feeder Double-click this icon to view Queue of the print jobs Printing on Envelopes Adjust the guide to the edge of the envelope stackGuidelines Printing on Labels Printing on Transparencies Adjust the guide to fit the width of the labels Using Print Materials Printing on Card Stock or Custom-sized Materials Printing on Preprinted Paper Load with the design face up, top edge towards the printer Printing Tasks Printing a Document Landscape Press the button on the control panel Canceling a Print JobThere are two ways to cancel a print job To stop a print job from the Control Panel Favorites option, which is visible on each properties tab Using a Favorite SettingUsing Help To stop a print job from the Printers folder Property Description Setting Paper Properties Color Paper Using the Toner Save Mode From the Layout tab, choose Multiple Pages per Side Printing Multiple Pages on One Sheet of Paper N-Up Printing Select the page order, if necessary Scaling Your Document Fitting Your Document to a Selected Paper Size Printing Posters Setting Graphic Properties Toner Save ResolutionAdvanced Options Darkness Advanced ➃ True-Type Options Printing Watermarks Using an existing Watermark Creating a Watermark Editing a Watermark Click Update to save the changes Click OKDeleting a Watermark Printing Overlays What is an Overlay?Creating a New Page Overlay Overlays window, click Create Overlay Click the Other Features tab Using a Page Overlay Click Delete Overlay Deleting a Page OverlayClick OK until you exit the Print window Normal Your printer prints in normal order Using Output OptionsFrom the drop-down list Print Order Setting Up Host Computer Setting Up Locally Shared PrinterWindows 98/Me Windows 2000/XP Setting Up Client PCFill in the Shared Name field, and then click OK Setting Up Client PC Maintaining Your Printer Toner cartridge storage Maintaining the Toner CartridgeToner cartridge life expectancy Redistributing Toner Replacing the Toner Cartridge Cleaning inside the printer Cleaning the PrinterCleaning the Outside Cleaning the Inside Maintaining Your Printer Printing a cleaning sheet Items Yield Average Consumables and Replacement Parts Solving Problems Check Solution Troubleshooting Checklist Problem Possible Cause Solution Solving General Printing ProblemsSelect Xerox Phaser 3116 Settings matches the paper in the tray Reinstall the printer driver seeSpecifications required by the printer Select the desired spool setting But are blank Defective or out Toner Text is wrong Advanced options of the Graphic Setting Print the document with selecting IllustrationsDownload as Bit Image Print Wrong Paper Exit Area Clearing Paper JamsWater as hot water will set the toner into the fabric Solving Problems Paper Feed Area Around the Toner Cartridge Rotate option to 90º From the Orientation option of the Layout tab, set Print Quality Checklist Solving Print Quality ProblemsTips for Avoiding Paper Jams Dropouts Solving Print Quality ProblemsLight or faded Print Toner smear Problem Solution Black pages Wrinkles or Curl If horizontally aligned black streaks or smears appear Front cover is open. Close the front cover Troubleshooting Error MessagesLED pattern Possible Problems and Solutions LED status legend Problem Possible Cause and Solution Common Windows Problems /etc/printcap file Common Linux Problems White nothing is Memory usage Am trying to print aRotated and cropped That would result in a cropped output Able to print Errors Owning the spooler daemon On my PCL or SPLError messages printing Your software vendor to inform them of the issue Appendix Recommended Requirements Using Your Printer in LinuxInstalling the Printer Driver Supported OS Installing Printer Driver Appendix Appendix Changing the Printer Connection Method Select Linux Printer and then Configuration Tool Uninstalling the Printer DriverFrom the Startup Menu icon at the bottom of the desktop Select Complete uninstall and then click Uninstall Using the Configuration Tool Appendix Changing Llpr Properties Document is passed to Llpr on the command line. But When printing images files, i.e. when a non-PostScriptLlpr Properties window opens Emulation Printer SpecificationsSpecifications and Description 20 ~ 80 % RH Overview Paper Specifications Supported Sizes of Paper Paper Dimensionsa Weight Capacityb Symptom Problem with Solution Paper Guidelines for Using Paper Output Tray Capacity Paper SpecificationsCategory Specifications Paper Output Capacity Printer and Paper Storage Environment Appendix Index