Problem

Solution

 

 

Wrinkles or

Ensure that the paper is loaded properly.

creases

• Check the paper type and quality. See “Paper

 

Specifications” on page 7.13.

• Open the rear cover and try printing to the rear output tray (face-up).

• Turn over the stack of paper in the input tray. Also try rotating the paper 180° in the feeder.

Back of printouts

• The transfer roller may be dirty. See “Cleaning the Inside”

 

are dirty

on page 5.5.

 

 

 

 

 

• Check for leaking toner. Clean the inside of the printer.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Black pages

• The toner cartridge may not be installed properly. Remove

 

 

 

the cartridge and reinsert.

 

 

 

• The toner cartridge may be defective and need replacing.

 

 

 

Install a new toner cartridge.

 

 

 

• The printer may require repair. Contact a service

 

 

 

representative.

 

 

 

 

 

 

 

 

 

Loose toner

Clean the inside of the printer.

 

 

 

 

• Check the paper type and quality. See “Paper

 

 

 

 

 

 

 

 

Specifications” on page 7.13.

 

 

 

 

• Install a new toner cartridge.

 

 

 

 

• If the problem persists, the printer may require repair.

 

 

 

 

Contact a service representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Character Voids

Character voids are white areas within the parts of

characters that should be solid black:

 

 

 

 

 

 

 

 

• If you are using transparencies, try another type of

 

 

 

 

 

 

 

 

transparency. Because of the composition of the

 

 

 

 

transparency, some character voids are normal.

 

 

 

 

• You may be printing on the wrong surface on the paper.

 

 

 

 

Remove the paper and turn it around.

 

 

 

 

• The paper may not meet paper specifications. See “Paper

 

 

 

 

Specifications” on page 7.13.

 

 

 

 

6.16 SOLVING PROBLEMS

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Image 105
Xerox 3116 manual Wrinkles or, Black pages