| Solving Print Quality Problems |
Problem | Solution |
Light or faded | If a vertical white streak or faded area appears on the page: |
• The toner supply is low. You may be able to temporarily | |
| extend the toner cartridge life. See “Redistributing Toner” |
| on page 5.3. If this does not improve the print quality, |
| install a new toner cartridge. |
| • The paper may not meet paper specifications (for |
| example, the paper is too moist or too rough). See “Paper |
| Specifications” on page 7.13. |
| • If the entire page is light, the print resolution setting is too |
| light or Toner Save Mode is on. Adjust the print resolution |
| and Toner Save Mode in the printer properties. See |
| page 4.13 and 4.8 respectively. |
•A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See “Cleaning the Inside” on page 5.5.
Toner specs | • The paper may not meet specifications (for example, the |
| paper is too moist or too rough). See “Paper |
| Specifications” on page 7.13. |
| • The transfer roller may be dirty. See “Cleaning the Inside” |
| on page 5.5. |
| • The paper path may need cleaning. See “Cleaning the |
| Inside” on page 5.5. |
Dropouts | If faded areas, generally rounded, occur randomly on the |
| page: |
| • A single sheet of paper may be defective. Try reprinting |
| the job. |
| • The moisture content of the paper is uneven or the paper |
| has moist spots on its surface. Try a different brand of |
| paper. See “Paper Specifications” on page 7.13. |
| • The paper lot is bad. The manufacturing processes can |
| cause some areas to reject toner. Try a different kind or |
| brand of paper. |
•The toner cartridge may be defective. See “Vertical repetitive defects” on the next page.
•If these steps do not correct the problems, contact a service representative.
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