Problem

Possible Cause

Solution

 

 

 

 

 

The paper

There is too much

Remove excess paper from the tray.

 

keeps

paper in the paper

If printing on special materials, use the

 

jamming.

tray.

manual feeder.

 

 

 

 

 

 

An incorrect type of

Use only paper that meets the

 

 

paper is being used.

specifications required by the printer.

 

 

 

 

 

 

An incorrect output

Special print materials, such as thick

 

 

method is being used.

paper, should not be printed using the top

 

 

 

output tray (face-down). Use the rear

 

 

 

output tray (face-up) instead.

 

 

 

 

 

 

There may be debris

Open the front cover and remove the

 

 

inside the machine.

debris.

 

 

 

 

 

The printer

The printer cable is

Disconnect the printer cable and

 

prints, but the

loose or defective.

reconnect. Try a print job that you have

 

text is wrong,

 

already printed successfully. If possible,

 

garbled, or

 

attach the cable and printer to another

 

incomplete.

 

computer and try a print job that you

 

 

 

know works. Finally, try a new printer

 

 

 

cable.

 

 

 

 

6

 

The wrong printer

Check the application’s printer selection

 

driver was selected.

menu to ensure that your printer is

 

 

selected.

 

 

 

 

 

 

The software

Try printing a job from another

 

 

application is

application.

 

 

malfunctioning.

 

 

 

 

 

 

Pages print,

The toner cartridge is

Redistribute the toner, if necessary. See

 

but are blank.

defective or out of

page 5.3.

 

 

toner.

If necessary, replace the toner cartridge.

 

 

 

 

 

 

 

 

 

The file may have

Check the file to ensure it does not

 

 

blank pages.

contain blank pages.

 

 

 

 

 

 

Some parts, such as

Contact a service representative.

 

 

the controller or the

 

 

 

board, may be

 

 

 

defective.

 

 

 

 

 

 

SOLVING PROBLEMS 6.5

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Image 94
Xerox 3116 manual Text is wrong, But are blank Defective or out Toner