Xerox 3119 Printing problems, Condition Possible cause Suggested solutions, Software Section

Condition	Suggested solutions
Paper sticks	• Ensure that there is not too much paper in the
together.	paper input tray. The paper input tray can hold up
	to 250 sheets of paper, depending on the thickness
	of your paper.
	• Make sure that you are using the correct type of
	paper. See page 3.2.
	• Remove paper from the paper input tray and flex or
	fan the paper.
	• Humid conditions may cause some paper to stick
	together.
Multiple sheets of	• Different types of paper may be stacked in the
paper do not feed.	paper input tray. Load paper of only one type, size,
	and weight.
	• If multiple sheets have caused a paper jam, clear
	the paper jam. See page 9.1.
Paper does not feed	• Remove any obstructions inside the machine.
into the machine.	• Paper has not been loaded correctly. Remove paper
	from the paper input tray and reload it correctly.
	• There is too much paper in the paper input tray.
	Remove excess paper from the paper input tray.
	• The paper is too thick. Use only paper that meets
	the specifications required by the machine. See
	page 3.2.
The paper keeps	• There is too much paper in the paper input tray.
jamming.	Remove excess paper from the tray. If you are
	printing on special materials, use the manual
	feeder.
	• An incorrect type of paper is being used. Use only
	paper that meets the specifications required by the
	machine. See page 3.2.
	• There may be debris inside the machine. Open the
	front cover and remove the debris.
Transparencies stick	Use only transparencies specifically designed for laser
together in the	printers. Remove each transparency as it exits from
paper exit.	the machine.
Envelopes skew or	Ensure that the paper guides are against both sides of
fail to feed	the envelopes.
correctly.

Printing problems

Condition	Possible cause	Suggested solutions
The	The machine is	Check the power cord connections. Check
machine	not receiving	the power switch and the power source.
does not	power.
print.
	The machine is	Select Xerox Workcentre 3119 Series
	not selected as	as your default printer in your Windows.
	the default
	printer.

Check the machine for the following:

•The front cover is not closed. - Close the front cover.

•Paper is jammed. - Clear the paper jam. See page 9.1.

•No paper is loaded. - Load paper. See page 2.3.

•The toner cartridge is not installed. - Install the toner

cartridge. See page 2.2.

If a printer system error occurs, contact your service representative.

The connection	Disconnect the printer cable and
cable between	reconnect it.
the computer
and the machine
is not connected
properly.
The connection	If possible, attach the cable to another
cable between	computer that is working properly and
the computer	print a job. You can also try using a
and the machine	different printer cable.
is defective.
The port setting	Check the Windows printer setting to
is incorrect.	make sure that the print job is sent to the
	correct port, for example, LPT1. If the
	computer has more than one port, make
	sure that the machine is attached to the
	correct one.
The machine	Check the printer properties to ensure
may be	that all of the print settings are correct.
configured
incorrectly.
The printer	Repair the printer software. See the
driver may be	Software Section.
incorrectly
installed.
The machine is	Check the display message on the control
malfunctioning.	panel to see if the machine is indicating a
	system error.

9.5

Troubleshooting