Condition | Suggested solutions |
| |
Horizontal stripes If horizontally aligned black streaks or smears | |
| appear: |
| • The toner cartridge may be installed improperly. |
| Remove the toner cartridge and reinsert it. |
| • The toner cartridge may be defective. Remove the |
| toner cartridge and install a new one. See |
| page 8.4. |
| • If the problem persists, the machine may require |
| repair. Contact a service representative. |
Curl | If the printed paper is curled or paper does not feed |
| into the machine: |
•Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.
•Try printing to the rear cover.
Copying problems
Condition | Suggested solutions |
|
|
Copies are too light or | Use Darkness to darken or lighten the background |
too dark. | of the copies. |
|
|
Smears, lines, marks, | • If defects are on the original, use Darkness to |
or spots appears on | lighten the background of your copies. |
copies. | • If no defects are on the original, clean the scan |
| unit. See page 8.2. |
|
|
Copy image is | • Ensure that the original is face down on the |
skewed. | document glass. |
| • Check that the paper is loaded correctly. |
|
|
Blank copies print | Ensure that the original is face down on the |
out. | document glass. |
|
|
Image rubs off the | • Replace the paper in the paper input tray with |
copy easily. | paper from a new package. |
| • In high humidity areas, do not leave paper in the |
| machine for extended periods of time. |
|
|
Frequent copy paper | • Fan the stack of paper, then turn it over in the |
jams occur. | paper input tray. Replace the paper in the paper |
| input tray with a fresh supply. Check/adjust the |
| paper guides, if necessary. |
| • Ensure that the paper is the proper paper weight |
| 75 g/m2 (20 lb bond) paper is recommended. |
| • Check for copy paper or pieces of copy paper |
| remaining in the machine after a paper jam has |
| been cleared. |
|
|
9.9
Condition | Suggested solutions |
|
|
Toner cartridge | • Your originals may contain pictures, solids, or |
produces fewer copies | heavy lines. For example, your originals may be |
than expected before | forms, newsletters, books, or other documents |
running out of toner. | that use more toner. |
| • The machine may be turned on and off frequently. |
| • The document cover may be left open while |
| copies are being made. |
|
|
Scanning problems
Condition | Suggested solutions |
|
|
The scanner does not | • Make sure that you place the document to be |
work. | scanned face down on the document glass. |
| • There may not be enough available memory to |
| hold the document you want to scan. Try the |
| Prescan function to see if that works. Try lowering |
| the scan resolution rate. |
| • Check that the USB cable is connected properly. |
| • Make sure that the USB cable is not defective. |
| Switch the cable with a known good cable. If |
| necessary, replace the cable. |
| • If you are using a parallel cable, ensure that it is |
| compliant with IEEE 1284 standards. |
| Check that the scanner is configured correctly. |
| Check scan setting to make certain that the |
| scanner job is being sent to the correct port, for |
| example, LPT1. |
|
|
The unit scans very | • Check if the machine is printing received data. If |
slowly. | so, scan the document after the received data |
| has been printed. |
| • Graphics are scanned more slowly than text. |
| • Communication speed slows in scan mode |
| because of the large amount of memory required |
| to analyze and reproduce the scanned image. Set |
| your computer to the ECP printer mode through |
| BIOS setting. It will help to increase the speed. |
| For details about how to set BIOS, refer to your |
| computer User’s Guide. |
|
|
Troubleshooting
