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| Condition | Suggested solutions |
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Background | Background scatter results from bits of toner | ||
scatter | randomly distributed on the printed page. | ||
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| • The paper may be too damp. Try printing with a |
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| different batch of paper. Do not open packages of |
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| paper until necessary so that the paper does not |
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| absorb too much moisture. |
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| • If background scatter occurs on an envelope, |
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| change the printing layout to avoid printing over |
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| areas that have overlapping seams on the reverse |
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| side. Printing on seams can cause problems. |
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| • If background scatter covers the entire surface |
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| area of a printed page, adjust the print resolution |
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| through your software application or the printer |
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| properties. |
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Misformed | • If characters are improperly formed and | ||
characters | producing hollow images, the paper stock may be | ||
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| too slick. Try a different paper. See page 3.2. |
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| • If characters are improperly formed and |
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| producing a wavy effect, the scanner unit may |
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| need service. For service, contact a service |
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| representative. |
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Page skew | • Ensure that the paper is loaded properly. | ||
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| • Check the paper type and quality. See page 3.2. |
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| • Ensure that the paper or other material is loaded |
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| correctly and the guides are not too tight or too |
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| loose against the paper stack. |
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Curl or wave | • Ensure that the paper is loaded properly. |
| • Check the paper type and quality. Both high |
| temperature and humidity can cause paper curl. |
| See page 3.2. |
| • Turn over the stack of paper in the tray. Also try |
| rotating the paper 180° in the tray. |
| • Try printing to the rear cover. |
Condition | Suggested solutions |
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Wrinkles or | • Ensure that the paper is loaded properly. |
creases | • Check the paper type and quality. See page 3.2. |
| • Turn over the stack of paper in the tray. Also try |
| rotating the paper 180° in the tray. |
| • Try printing to the rear cover. |
Back of printouts | Check for leaking toner. Clean the inside of the |
are dirty | machine. See page 8.1. |
Black pages |
| • The toner cartridge may not be installed properly. | ||
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| Remove the toner cartridge and reinsert it. |
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| • The toner cartridge may be defective and need |
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| |
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| replacing. Remove the toner cartridge and install |
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| a new one. See page 8.4. |
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| • The machine may require repair. Contact a service |
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| representative. |
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Loose toner | • Clean the inside of the machine. See page 8.1. | ||
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| • Check the paper type and quality. See page 3.2. |
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| • Remove the toner cartridge and install a new one. |
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| See page 8.4. |
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| • If the problem persists, the machine may require |
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| repair. Contact a service representative. |
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Character Voids | Character voids are white areas within parts of | ||
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| characters that should be solid black: |
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| • If you are using transparencies, try another type |
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| of transparency. Because of the composition of |
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| transparencies, some character voids are normal. |
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| • You may be printing on the wrong surface of the |
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| paper. Remove the paper and turn it around. |
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| • The paper may not meet paper specifications. See |
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| page 3.2. |
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9.8
Troubleshooting
