Xerox 50 manual Calling for Service, 1 2 44 5 6 7

Calling for Service

There may be times when you will not be able to correct a copier/printer problem. When this happens, you should call for service.

Follow the instructions below before calling for service.

1	Be prepared to provide a complete description of
	the problem to the service operator. Defining the
	copier/printer problem accurately may help you
	and the operator solve the problem over the
	phone and minimize copier/printer downtime. If
	the problem cannot be solved by telephone, a
	service representative will be dispatched to your
2	copier/printer promptly.
	Before you attempt to clear a fault condition, press
	and hold the Stop button to display the fault code
	on the screen.
	NOTE: If an attempt was made to clear the fault
	before pressing the Stop button, the fault code will
	not appear.

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DOCUMENT CENTRE CS 50 SYSTEM ADMINISTRATION GUIDE 4–27 MAINTENANCE