Manuals / Xerox / Computer Equipment / Printer

Xerox FS-C8008N manual Troubleshooting, General Guidelines Print Quality Problems Error Messages

Models: FS-C8008DN FS-C8008N

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Chapter 4 Troubleshooting

This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics:

Color Laser Printer FS-C8008N FS-C8008DNOperation Guide FS--C8008NCautions Symbols Notice on Software Regarding TradenamesTypeface Trademark Acknowledgement 2. Limited WarrantyIBM PROGRAM LICENSE AGREEMENT 1. LicenseAgfa Monotype License Agreement FCC statement for users in the United States Cautionary Labels Important Notes for Interface connectorsSafety information U.S. CDRH regulations Ozone concentrationCE Marking Directive viiiDeclaration of Conformity for U.S.A Disclaimer Declaration of Conformity for AustraliaCanadian Department of Communications compliance statement Group for Energy Efficient Appliances GEEA ENERGY STAROther Precautions Installation PrecautionsEnvironment Other Precautions Power Supply/Grounding the PrinterHandling of Plastic Bags xiii Precautions for UseCautions when Using the Printer Never open the toner container Cautions for Toner HandlingOther Precautions Keep away the toner containerFor More Information DescriptionChapter 5 Maintenance Chapter 3 Using the Operator PanelChapter 4 Troubleshooting Appendix C Technical SpecificationsChapter 1 Introduction ContentsChapter 3 Using the Operator Panel Chapter 2 Handling PaperChapter 4 Troubleshooting Appendix A Options Chapter 5 MaintenanceAppendix C Technical Specifications Appendix B Computer InterfaceEcosys Color FS-C8008DN Chapter 1 IntroductionEcosys Color FS-C8008N 1.1.2 Hardware 1.1 Features1.1.1 General Sleep modeStandard bidirectional parallel interface 1.1.3 SoftwareTwo expansion slots for hardware interfaces Memory card slotKPDL3 Kyocera Printer Description Language 1.1.4 NetworkingPDF417 two-dimensional bar codes Account Management System1.2 Parts and Functions 1.2.1 FrontThis tray receives printouts face down 1.2.2 Internal 9 Paper Transfer Unit 7 Waste Toner Box8 Fuser Unit 10 Primary Transfer Unit1.2.3 Rear 10 Exhaust Duct 1-109 Hard Disk Slot HDD 11 Quick Reference Guide HolderChapter 2 Handling Paper 2.1.1 Available paper types 2.1.2 Paper specifications2.1 General Table 2-1 Continued 2.1.3 Minimum and Maximum Paper Sizes2.1.4 Recommended Paper Paper conditions 2.2 Selecting the Right Paper2.2.1 Guidelines Paper compositionPaper Weight Equivalence Table 2.2.2 Paper propertiesBasis weights SmoothnessGrain Moisture contentThickness Caliper Stiffness 2.2.3 Other properties of paperPorosity Curl2.3 Loading Paper 2.3.1 Loading Paper into the Cassettepaper size 2-10 2.3.2 Loading Paper into the MP Multi-Purpose Traythe Operator Panel, section 3.10.2 Setting MP Tray Paper Size on page 2.3 Loading Paper2-11 2.4 Special Paper2.4.1 Selecting the Special Paper 2-12 TransparencyAdhesive-backed labels Value Postcards2-13 Pre-printed paper EnvelopesColored paper Recycled paperChapter 3 Using the Operator Panel Status Information 3.1 Understanding the Operator Panel3.1.1 Message Display See Chapter 4 Troubleshooting 3.1.2 Indicators in Message DisplayError codes Interface Indicator INTERFACEPaper Size Indicator SIZE Paper Type Indicator TYPE READY, DATA, and ATTENTION IndicatorsGO Key 3.1.3 KeysCANCEL Key ENTER Key MENU KeyArrow Keys Entering the Mode Selection Menu 3.2 Using the Menu Selection System3.2.1 Menu Selection System Setting a Menu Type AdjustPaper Weight Normal Cancelling Menu Selection3-10 3.2.2 Menu System Road Map3.2 Using the Menu Selection System MENU KeyContinued 3.2 Using the Menu Selection System3-11 Continued on the next pageContinued 3.2 Using the Menu Selection System3-12 Continued on the next page3-13 3.2 Using the Menu Selection SystemDupEnablex Path ContinuedContinued 3.2 Using the Menu Selection System3-14 Life Counters Others3-15 3.3 Menu Map and Status Pages3.3.1 Printing a Menu Map 3-16 MENU MAPFS-C8008N Page Printer 3.3 Menu Map and Status PagesPrint 3.3.2 Printing a Status PagePrint Status Page Status Page ?3-18 STATUS PAGEUnderstanding the Status Page This item shows Standard memory in the printer 128 MB 3-193-20 3.4 e-MPSJob Retention Virtual Mailbox 3.4.1 Using Quick CopyJob Storage 3-21Quick Copy Harold Printing Additional Copies using Quick Copye-MPS Quick Copy ?HaroldDeleting a Quick Copy Job 3.4.2 Using Proof-and-HoldSee Printing Additional Copies using Quick Copy on page Chapter Printing Remaining Copies of a Proof and Hold Job3-24 3.4.3 Printing a Private Print/Job RetentionReleasing a Private/Stored Job 3.4 e-MPS Deleting a Private/Stored Job3-25 Job Manager Printing a Code JobBrowse through Windows Start Programs KYOCERA MITA KM-Net 3-26Figure 3-5 below PERMANENT CODE JOB LISTPrinting a List of Code Jobs 3-273-28 3.4.4 Retrieving Jobs from Virtual Mailbox VMBPrinting a List of VMB List of VMB ? VIRTUAL MAIL BOX LISTList of VMB 3-293-30 3.4.5 Changing e-MPS ConfigurationChanging the Maximum Number of Quick Copy/Proof-and-Hold Jobs Maximum Space Assigned to Temporary Code Jobs 3-31Perm. Code JOB Size 1550MB e-MPS Configuratione-MPS Perm. Code JOB Size 1550MBVMB Size 1550MB e-MPS Configuratione-MPS VMB Size3-34 3.5.1 Changing Parallel Interface Mode3.5 Changing the Interface Parameters 3-35 3.5.2 Changing Serial Interface ParametersNibble high Auto Normal High Speed Baud Rate Data Bits Stop Bits Parity None Protocol DTRpos.&XON 1200, 2400, 4800, 9600 Default, 19200, 38400, 57600None Default, Odd, Even, or Ignore Baud Rate ?Press the U or V key repeatedly until Network appears 3.5.3 Changing Network Interface Parameters3-37 press the U or V key to change from Off to On, and press the ENTER key 3-383.5.4 Resolving IP Address Printing a Network Interface Status Page Network Status Page3-41 Press the ENTER key againNETWORK STATUS PAGE 3.5 Changing the Interface Parameters3-42 3.6 Making Default Settings3.6.1 Default Emulation Emulation KC-GL 3.6.2 KC-GL Pen Width and ColorKC-GL Pen Adjust ? Pen Pen1 Width3.6.3 Alternative Emulation for KPDL Emulation 3-44Emulation ?PCL 3.6.4 Printing KPDL ErrorsEmulation PCL Emulation ?KPDLFont Select Internal 3.6.5 Default FontFont ?I0003-47 Courier ? RegularSelecting Regular or Dark Courier/Letter Gothic Font Select Internal Changing the Default Font SizeFont Size 012.00 pointsPitch 10.00 cpi FontFont Select Internal PitchCode Set IBM PC-8 Setting the Code SetFont Code Set ?IBM PC-8Printing Lists of Fonts 3-51Internal Scalable and Bitmapped Fonts List 3.6 Making Default Settings3-52 PRESCRIBE3-53 3.7 Pagination3.7.1 Number of Copies Portrait Orientation 3.7.2 Print Orientation3-54 Page Protect On 3.7.3 Page Protect ModePage set Page Protect ? OnPress the U or V key repeatedly until Page Set appears 3.7.4 Linefeed LF Action3-56 CR Action CR only 3.7.5 Carriage-Return CR ActionPage Set CR Action ? CR only3-58 3.8 Setting Print Quality3.8.1 Tone Mode 3.8.2 Gloss Mode 3-59Memory Card on page A-7 3.9.1 Using the Memory Card3.9 Operating the Storage Device Reading Font Data3.9 Operating the Storage Device Reading Data3-61 Formatting a Memory Card on page Writing Data3-62 3-63 WRITE INFORMATIONDeleting Data memory card Formatting a Memory Card3-64 Formatting of the memory card must be executed from the printer3-65 FORMAT INFORMATIONPrinting a List of Data Names Partitions 3-66 PARTITION LISTDevice Information Partition Information Device Name/Number3-67 3.9.2 Using the Option Hard Disk3.9.3 Using the RAM Disk Setting the RAM Disk Size 3-683-69 3.10.1 MP Tray Mode3.10 Paper Handling 3.10.2 Setting MP Tray Paper Size 3-703-71 3.10 Paper Handling3-72 3.10.3 Setting the MP Tray Paper TypeHandling Paper 3-73 3.10.4 Setting the Cassette Paper TypeChapter 2 Handling Paper 3-74 3.10.5 Selecting the Paper Feed SourceMP tray Cassette Cassette Cassette Cassette Cassette Cassette 3-75 3.10.6 Duplex Printing FS-C8008DNBinding Modes Note on Duplex Printing from the MP Tray Long edge bindShort edge bind 3-76Override A4/LT Off 3.10.7 Overriding Difference between A4 and LetterPaper Handling Override A4/LT ? OffStep 1. Selecting the Custom Type Position 3.10.8 Creating Custom Paper TypesResetting the Custom Paper Type on page 3-78Heavy Thick Step 2. Selecting the Paper WeightStep 3. Selecting the Fuser Mode Extra Heavy3-80 3.10.9 Resetting the Custom Paper TypeEnabling or Disabling Duplex Printing for Custom Paper Type Face-up tray 3.10.10 Selecting the Output StackFace-down tray 3-81Face-down tray Finisher F-up Finisher F-down 3.10.11 Selecting the Option Sorter ModeFace-down tray Stacker F-up Stacker F-down Face-down tray Sorter F-up SorterMailbox mode Sorter modeCollator mode 3-83? Sorter Sorter Mode SorterSorter Mode CollatorColor Mode ? Color 3.11 Selecting Monochrome or Color PrintingColor Mode Color 3-853-86 3.12 Reading Life Counters3.12.1 Displaying the Total Printed Pages 3-87 3.12.2 Resetting the Toner CounterContainer Replacement on page 3-88 3.13 Other Modes3.13.1 Selecting the Message Language 3-89 3.13.2 Automatic Form Feed Timeout SettingEnglish Francais Deutsch Italiano Nederlands Espanol Portuglls Sleep Mode 3.13.3 Setting the Sleep TimerSleep Timer 030 min Sleep ModeSleep Timer Timeout Time 3-913-92 3.13.4 Received Data DumpCANCEL key 3.13.5 Printer Resetting 3-93Press the U or V key to select Permanent or Perm / Temp Permanent 3.13.6 Resource Protection3-94 Buzzer Off 3.13.7 Alarm Buzzer SettingOthers Buzzer ? Off3-96 3.13.8 Auto Continue SettingFor setting the auto continue recovery time, see the next section Auto Continue Timer 030sec 3.13.9 Setting the Auto Continue Recovery TimeAuto Continue Mode On Timer 030secOthers 3.13.10 Duplex Printing Error Detection SettingFinishing Error Duplex OffOthers 3.13.11 Printing the Service Status PageService Print Status PageOthers 3.13.12 Color CalibrationService Color CalibrationClearing Paper Jams Chapter 4 TroubleshootingGeneral Guidelines Print Quality Problems Error Messages 4.1 General Guidelines 4.1.1 Tips4.2 Print Quality Problems see Chapter 5 Maintenance, section 5.3.2 Cleaning Chapter 5 Maintenance, section 5.1 Toner Container Replacement on page see Chapter 5 Maintenance, section 5.3.2 CleaningChapter 5 Maintenance, section 5.3.1 Cleaning the see Chapter 5 Maintenance, section 5.3.2 CleaningUsing the Operator Panel, section 3.13.12 Color see Chapter 5 Maintenance, section 5.3.2 Cleaning4.3 Error Messages Corrective Action Chapter 3 Using the Operator Panel, section Formatting a Memory CardMessage on page3-74 MessageCorrective Action 3-74Corrective Action 4.3 Error MessagesMessage Table 4-3 ContinuedCorrective Action 4-10Message The optional bulk stacker ST-30 tray is full. Remove paper sheetsRAM Disk Errors Storage Error Codes Hard Disk ErrorsMemory Card Errors 4-114-12 4.4 Clearing Paper Jams4.4.1 Possible Paper Jam Locations 4-13 4.4.2 General considerations for clearing jamsUtilizing Online Help Messages 4-14 4.4.3 Paper Jam - Right Cover #4.4.4 Paper Jam - Cassette # The paper jammed in the MP tray. Clear the jam in the MP tray 4.4.5 Paper Jam - MP TrayReset the sheets on the MP tray Remove the jammed paper on the MP tray up and towards the rightthe duplexer drawer completely 4.4.6 Paper Jam - Duplexerpaper under the roller 4-16Open the front cover 4.4.7 Paper Jam - Paper Transfer Unit4-17 4-18 the covertransfer unit, remove the paper 4.4 Clearing Paper Jams4-19 green-colored lock leverOpen the fuser top cover. Remove the jammed paper 4.4 Clearing Paper Jamson the rear side while removing the paper 4-20primary transfer unit 4-214.4.8 Paper Jam - Left Cover 4-224-23 4.4.9 Paper Jam - Option Stacker/Finisher/SorterUnit on page TK-800 C/M/Y/K Toner Kits Waste Toner Box Chapter 5 MaintenanceAlso, the following parts need periodic cleaning Paper Transfer Unit Main Charger UnitStarter Toner Containers 5.1 Toner Container Replacement5.1.1 Frequency of toner container replacement Toner Kits5.1.2 Understanding Messages Requesting Toner Container Replacement 5.1.3 Replacing the Toner Container when it is properly seated 5.2 Replacing the Waste Toner Box place 5.3 Cleaning the Printer 5.3.1 Cleaning the Paper Transfer UnitGrasp handle on the paper transfer unit and slowly pull it out Clean the registration roller metal using the cleaning cloth5.3 Cleaning the Printer Push the paper transfer unit back in completely 4 Clean the rubber belts black using the cleaning cloth5.3 Cleaning the Printer 5-105-11 5.3 Cleaning the PrinterClose the front cover 5-12 5.3.2 Cleaning the Main Charger Unitthe grid cleaner out of the protective bag and remove the cap The grid cleaner cannot be reused. Close the front cover 5-13Appendix A Options Figure A-1 A.1 Optionsstandard IB-21E built-in standard Optional 2nd IB-20/22 A.1 OptionsA.2 Expansion Memory Modules Figure A-3 A.2.1 Installing the Memory ModulesPull out the main controller board gently Figure A-4Push down the two socket clamps to secure the memory modules and fasten it with screwsTesting the expanded memory Removing a Memory ModuleReading Font from the Memory Card A.3 General Description of OptionsA.3.1 Memory Card A.3.2 PF-30A Paper Feeder A.3.3 PD-800 Duplex Unit A.3.5 ST-30 Bulk Stacker A-10A-11 A.3.6 DF-31 Document FinisherA.3.7 CA-31 Casters and CA-31B Caster Kit disk installation A.3.8 Hard DiskDo not install the hard disk in the OPT lower slot A-12A.3.9 IB-20/IB-21E/IB-22 Network Interface Cards A-13USB Interface Serial Interface Option Appendix B Computer InterfaceThis appendix explains the following topics Parallel Interface B.1 Parallel Interface B.1.1 Communication ModesB.1.2 Interface Signals Description SignalIn or Table B-2B.2 USB Interface B.2.1 SpecificationsB.2.2 Interface Signals Basic specificationB.3.2 Interface voltage levels B.3.1 Interface SignalsB.3 Serial Interface Option H1 Baud rate B.4 RS-232C ProtocolB.4.1 Parameters of the RS-232C Protocol H2 Number of data bitsH5 Protocol logic B.4.2 PRESCRIBE FRPO D0 CommandH4 Parity H6 Buffer nearly-full thresholdB.5.1 Preparing an RS-232C Cable B.5.2 Connecting the Printer to the ComputerB.5 RS-232C Cable Connection B-10 3.5.2 Changing Serial Interface Parameters on pageDouble click on Communications Port Figure B-4 B-11Figure B-3 B-12 In DOS, enter the following commandsTo test the interface, enter the following B.5 RS-232C Cable ConnectionAppendix C Technical Specifications The technical specification may be changed for improvement purposeSee section C.2 Printing Speeds on page C-4 Printer SpecificationSpecification cations on pageSpecification Table C-1 ContinuedPaper Size Printing SpeedsMode Print SpeedsIndex Index-1Index-2 Index-3 2002 by KYOCERA MITA CORPORATION All rights reserved. Revision 1.0 Kyocera Mita Corporation2-28, 1-Chome, Tamatsukuri Chuo-ku, Osaka, 540-8585 Japan

Xerox FS-C8008N manual Troubleshooting, General Guidelines Print Quality Problems Error Messages

Models: FS-C8008DN FS-C8008N

Chapter 4 Troubleshooting

•General Guidelines

•Clearing Paper Jams