56

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter.

•You can also refer to the logs (see Chapter 10 on page 261). For individual log descriptions, Appendix A on page 899.

For the order in which the ZyWALL applies its features and checks, see Section 6.4 on

page 100. None of the LEDs turn on.

ZyWALLMake sure that you have both power cords connected to the ZyWALL and plugged into appropriate power sources. Make sure you have both of the ZyWALL’s power switches turned on. Make sure you have the ZyWALL turned on. Check all cable connections.

If the LEDs still do not turn on, you may have a hardware problem. In this case, you should contact your local vendor.

There is an audible alarm and one of the PWR lights is red.

•One of the power modules is not supplying power. Press the BUZZER RESET button on the ZyWALL’s front panel to stop the audible alarm.

•Check the power connections. Make sure that you have both power cords connected to the ZyWALL and plugged into appropriate power sources. Also make sure you have the power sources and both of the ZyWALL’s power switches turned on.

•Replace the ZyWALL power module that has a red PWR light.

Cannot access the ZyWALL from the LAN.

• Check the cable connection between the ZyWALL and your computer or switch.

 

869

ZyWALL USG 2000 User’s Guide