Chapter 56 Troubleshooting

I cannot update the IDP/application patrol signatures.

•Make sure your ZyWALL has the IDP/application patrol service registered and that the license is not expired. Purchase a new license if the license is expired.

•Make sure your ZyWALL is connected to the Internet.

I downloaded updated anti-virus or IDP/application patrol signatures. Why has the ZyWALL not re-booted yet?

The ZyWALL does not have to reboot when you upload new signatures.

The content filter category service is not working.

•Make sure your ZyWALL has the content filter category service registered and that the license is not expired. Purchase a new license if the license is expired.

•Make sure your ZyWALL is connected to the Internet.

I configured security settings but the ZyWALL is not applying them for certain interfaces.

Many security settings are usually applied to zones. Make sure you assign the interfaces to the appropriate zones. When you create an interface, there is no security applied on it until you assign it to a zone.

The ZyWALL is not applying the custom policy route I configured.

The ZyWALL checks the policy routes in the order that they are listed. So make sure that your custom policy route comes before any other routes that the traffic would also match.

The ZyWALL is not applying the custom firewall rule I configured.

 

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ZyWALL USG 2000 User’s Guide