Bay Technical Associates DS62-MD4, DS Series manual Technical Support, Email support@baytech.net

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DS62-Network, DS62-MD4 Network/Modem Host Module

Technical Support

BayTech offers Tech Support for the lifetime of the product. A staff of Applications Engineers is on duty to assist with installation, set up or operation issues. Support is available from 8:00 a.m. to 5 p.m. (CST or CDT), Monday through Friday at the phone numbers or website provided below.

Please have the following information available to help the Applications Engineers answer questions efficiently:

1.BayTech model type

2.Unit serial number

3.Firmware version (if accessible)

4.A list of devices connected to the BayTech unit

5.A general description of the application being used and the intended outcome

6.Information about cables and adapters being used (type, length, place of purchase)

7.The name of the software emulation program being used

8.Printout of the configuration status (if possible)

Bay Technical Associates, Inc.

5239 A Avenue

Long Beach Industrial Park Long Beach, MS 39560

Telephone: 800-523-2702 or 228.563.7334

FAX: 228.563.7335

Email: support@baytech.net

Website: www.baytech.net

Repair and Return Policy

(Return policy refers to BayTech products purchased and returned for credit or repair.)

A Return Authorization (RA) number must be obtained in all cases before returning the BayTech product. Have the serial number and reason for the return or description of the problem handy. Customers in the Continental U.S. can call 1-800-523-2702 or international customers can call 228.563.7334 to obtain an RA number.

If a product is being returned for credit (based on BayTech approval), the credit will not include shipping and handling charges. Determination of credit amount will be made after BayTech receives the product.

Returns on BayTech products older than 3 months are subject to a 15% re-stocking fee of the list price of the product and will be evaluated on a case-by-case basis. BayTech does not allow returns on products out of warranty or for any type of custom product.

Before dismantling equipment or returning the unit for any reason, always contact BayTech. Attempting to repair a product without BayTech authorization may result in voiding the warranty.

Follow the instructions below for repackaging and shipping. NOTE: Power should be disconnected

from the power source before servicing or dismantling.

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Contents DS Series Manual DS62-Network, DS62-MD4 Network/Modem Host Module EIA-232 Serial Connection DS62-Network, DS62-MD4 Network/Modem Host Module DS62-Network, DS62-MD4 Network/Modem Host Module Connection Description InstallationInternal Modem Connection Power Quick Start Host ModuleSerial Setup DS-DS Login Setup Menu Access ControlNetwork Port Configuration Radius ConfigurationDS62 EIA-232 RJ-45 Signal Pin Direction Adapters Signals DescriptionSignal RS-232 COM Port Port DS Port RPC DE-9 Pin DB-25 Pin CablingAdapters Detail Operations and Configurations Main ScreenUnit Configuration Menu Configuration StatusDTR RTS Default is None Serial Port ConfigurationHandshaking Baud Rate Word SizeParity DS62-Network, DS62-MD4 Network/Modem Host Module Stop BitsRTS/DTR Line Driver Inactivity State Default setting is Disabled Serial Port Device NameDisconnect Timeguard Connect Port ID EchoAccess Control Login Setup MenuManage Users Change User’s Port Access and Password ADD UserSelect a non-root user and the DS displays Direct Port Connection Radius ConfigurationDelete User Tacacs Configuration Tacacs Network Port Configuration IP Address Subnet MaskInactivity Timeout Gateway AddressCarriage Return Translation Break LengthIP Filter Configuration SSH Host Key GenerationSelect F, Flush Rules to delete all rules. The DS displays Snmp Configuration Read/Write Community String Web Server Configuration Default is DisabledDefault is Enabled Default is zero minutesModule Name Internal Alarm ThresholdDS Management External Alarm Threshold Select 1, the DS displaysOutlet Groups Select 6, Delete All Outlet Groups and the DS displays Firmware / Config Download Enable Firmware UpgradeEnable Configuration File Upload Restore Configuration Defaults Get Current Configuration FileDS62-MD4 Modem Configuration Menu Display Configuration Error LogModem Host V90 Modem 9600 None None LO LO Modem Device Name Overall System Status Status MenuNetwork Status Memory Usage Logged UsersCurrent Routing Cache Route Setup ProcessesLogout Unit ResetUnitInfo Database Troubleshooting Functional SolutionsDS62 and DS62-MD4 Reset procedure DS62/DS62-MD4BayTech Product Warranty ExceptionsTechnical Support Email support@baytech.netReturn Authorization Process