Bay Technical Associates DS62-MD4, DS Series manual Troubleshooting, Functional Solutions

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DS62-Network, DS62-MD4 Network/Modem Host Module

Troubleshooting:

Functional Solutions:

1.No menu serial port:

a.DS power is on and cable connected to EIA232 serial port.

b.Verify the cable and adapter has the correct pin out, RJ08X007 and 9FRJ45PC-1.

c.Cisco Rollover cables have the same pin out as RJ08X007.

d.Type 5(;), the Attention Character will not echo to the screen, if it does than it may have been changed to a character other than the semi-colon.

2.No Menu Ethernet Port:

a.Note what the CX LED is doing, refer to Appendix C.

b.Verify the Ethernet port is connected to your network via an Ethernet cable. The LINK LED is lit for a valid connection.

c.Type 5(;) semi-colon, the Attention Character will not echo to the screen, if it does print or Unknown character than type each character on the keyboard 5-times until you discover the Attention character, else reset unit configuration.

3.Password not Work:

a.Password is case sensitive, check for Caps Lock.

b.Have the admin user delete the user and add back

i.Refer to DS Configuration/User Management ‘Delete a User’ and ‘Add a User’ section.

ii.Refer to Network Access Configuration/Login Setup/Manage Users

4.Network session locks up:

a.More than 4 sessions are open, close one session.

5.No Access to Configuration Menu:

a.Only one user at a time can have access. Have the other user back out of the configuration

6.No DS74 Ports displayed for User:

a.DS74 Ports have to be assigned to the user, refer to ‘DS Configuration User Management, Change User’s Port Access and Password’ section.

7.Not able to PING unit:

a.Verify unit connected correctly to network.

b.Verify unit network configuration is correct.

c.In the Network Configuration Status Menu, verify the unit has a valid MAC address. The last six digits of the MAC address are the hexadecimal equivalent of the first eight digits of the unit serial number. (i.e. MAC address = 00:C0:48:0A:B6:59 equals to decimal 702041)

8.Verify DS unit is functioning:

A rollover cables (pin out 1-8, 2-7, 3-6, 4-5, 5-4, 6-3, 7-2, 8-1) and a 9-pin adapter (9FRJ45PC-

1)and Ethernet or Modem cable.

a.Set up the Host module with modem or Ethernet cables for normal operations.

b.Connect the rollover cable and adapter from the PC to a DS74 port.

c.Create a Modem/Ethernet session, (Hyper-terminal). Type semi-colon 5-times (; ; ; ; ;).

d.The main menu should display the DS74 ports. Select the port connected to the PC from step 2. The cursor will move to next line and wait.

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Contents DS Series Manual DS62-Network, DS62-MD4 Network/Modem Host Module EIA-232 Serial Connection DS62-Network, DS62-MD4 Network/Modem Host Module DS62-Network, DS62-MD4 Network/Modem Host Module Connection Description InstallationInternal Modem Connection Quick Start Host Module PowerSerial Setup DS-DS Access Control Login Setup MenuRadius Configuration Network Port ConfigurationAdapters Signals Description DS62 EIA-232 RJ-45 Signal Pin DirectionSignal RS-232 COM Port Port DS Port RPC DE-9 Pin DB-25 Pin CablingAdapters Main Screen Detail Operations and ConfigurationsConfiguration Status Unit Configuration MenuDTR RTS Default is None Serial Port ConfigurationHandshaking Word Size Baud RateParity DS62-Network, DS62-MD4 Network/Modem Host Module Stop BitsRTS/DTR Line Driver Inactivity State Serial Port Device Name Default setting is DisabledDisconnect Timeguard Connect Port ID EchoAccess Control Login Setup MenuManage Users ADD User Change User’s Port Access and PasswordSelect a non-root user and the DS displays Direct Port Connection Radius ConfigurationDelete User Tacacs Configuration Tacacs Network Port Configuration Subnet Mask IP AddressGateway Address Inactivity TimeoutCarriage Return Translation Break LengthSSH Host Key Generation IP Filter ConfigurationSelect F, Flush Rules to delete all rules. The DS displays Snmp Configuration Read/Write Community String Default is Disabled Web Server ConfigurationDefault is Enabled Default is zero minutesModule Name Internal Alarm ThresholdDS Management Select 1, the DS displays External Alarm ThresholdOutlet Groups Select 6, Delete All Outlet Groups and the DS displays Enable Firmware Upgrade Firmware / Config DownloadEnable Configuration File Upload Get Current Configuration File Restore Configuration DefaultsDisplay Configuration Error Log DS62-MD4 Modem Configuration MenuModem Host V90 Modem 9600 None None LO LO Modem Device Name Overall System Status Status MenuNetwork Status Memory Usage Logged UsersCurrent Routing Cache Processes Route SetupLogout Unit ResetUnitInfo Database Functional Solutions TroubleshootingDS62/DS62-MD4 DS62 and DS62-MD4 Reset procedureExceptions BayTech Product WarrantyEmail support@baytech.net Technical SupportReturn Authorization Process