Mitel 3300 ICP manual Call Handling, Hold, Mute, Transfer

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Call Handling

Hold

The Navigator allows a maximum of four calls on Hold at one time.

To place a call on Hold:

1.Press (HOLD). The associated Line key flashes.

2.Hang up the handset, if desired.

To retrieve a call from Hold:

1.Lift the handset, if desired.

2.Press the associated flashing Line key.

To retrieve a call from Hold at another phone, do one of the following:

Press the flashing line key.

Dial **1 and the number of the station that placed the call on Hold.

Mute

Mute lets you temporarily turn your phone’s handset, headset, or handsfree microphone off during a call.

To turn Mute on during a call:

Press (MUTE). The key light turns ON. To turn Mute off and return to the conversation:

Press (MUTE). The key light turns OFF.

NOTE FOR USERS ON RESILIENT 3300 ICP SYSTEMS: If your phone switches to the

secondary system while your speaker or handset is muted (that is, while the key is lit), the call remains muted until you hang up.

Transfer

To Transfer an active call:

1.Press (TRANS/CONF).

2.Dial the number of the third party.

3.Do one of the following:

To complete the Transfer, hang up.

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Contents User Guide 3300 ICP Page Table of Contents Customizing Your Phone Call Handling Appendix Open Source Software Appendix for Your Information About Your Phone Mitel 3300 Integrated Communications PlatformElements of Your Phone ElementFunction About Your Phone PC Accessories Accessories for Your PhoneRing/Message Indicator When the light is… It indicates that…Dont cradle the handset About Feature Access CodesFor Users on Resilient 3300 ICP Systems Protect your hearingAbout the Navigator Task Bar Connect to the Navigator Task BarElements of Your Navigator Task Bar Use the Navigator Task Bar Display the Task BarClose the Task Bar Hide the Navigator Task BarScroll through Task Bar Pages Use the Task Bar Personal KeysCustomize the Task Bar Appearance Program Task Bar Personal KeysProgram a Feature Key View Task Bar Key ProgrammingProgram a Speed Dial Key Key Function Default Key Label Select Telephone Function from the Feature menuProgram a PC Application Key Select Launch Application from the Feature menuSelect Open Document from the Feature menu Program an Open Document KeyClear Task Bar Key Programming Program a Hide/Display Task Bar KeyProgram a Navigator Keys Help Key Copy Task Bar Key ProgrammingTask Bar Shortcuts Action Shortcut DescriptionAbout the Integrated Office Navigator Tools and Features select YesTask Bar Setup select Yes Connect to the Integrated Office NavigatorDisplay the Telephony Toolbar Hide the Telephony ToolbarUsing the Telephony Toolbar Outgoing CallsSearch Contacts Search OptionsDialing a Call Speed DialsSpeed Dials Menu Select Add/Edit Speed Dial … PresenceAdd a new Speed Dial / Edit an existing Speed Dial Adding presence to an existing Speed DialMissed Calls Incoming CallsMissed Calls Menu Select Create Task Contact for Caller Send Email to Caller Telephony Toolbar MenuCreate a Speed Dial for Caller Select Send Email to Caller Desktop Search for CallerSettings Dialog Directory LookupIncoming Call Actions Popup Notification of Incoming Calls Icon DescriptionLong Distance and International Calls Telephony Toolbar Pop-up NotificationPage Customizing Your Phone Display Key Programming Use PC AccessoriesLanguage Change Program a Personal KeyPC Accessory Interaction with the Navigator Phone Phone PC Headset You hear … Status Music Connected?Answer a Call Making and Answering CallsMake a Call PhonebookRedial Redial Saved NumberSpeed Dial Keys Speed Dial Personal Handsfree OperationPC Headset Operation Page Auto Answer Mute Call HandlingHold TransferConference Conference SplitAdd Held Swap Call ForwardCall Forward Remote Call Forward End ChainingMessages Advisory Call Forward ForcedCall Forward Override Messaging CallbackMessaging Cancel Callback Messaging Cancel All Callbacks Call Park Using Advanced FeaturesAccount Codes Call PickupCall History CamponDo Not Disturb Group Paging / Meet Me AnswerHot Desking Hot Desk Remote LogoutMobile Extension Override Intrude MusicNight Answer PagingDirect Paging Handsfree Answerback Enabled Paging DirectDirect Paging Handsfree Answerback Disabled Phone state before To answer the Direct Direct Page arrivesRecord a Call Phone state before the Direct Page arrivesRelease ReminderTag Call Trunk FlashAppendix Open Source Software Appendix For Your Information Upgrading Integrated Office NavigatorIntegrated Office Navigator and Microsoft Framework Appendix List of Limitations Integrated Office Navigator LimitationsMicrosoft Windows Messenger and Office Communicator