Avaya 9040, 6400, 4400 Call Waiting, Diverting Calls, At another extension, At your own extension

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System Features

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Call Waiting

Call Waiting tells you if another call arrives while you are already making a call by making providing call waiting tone. If you hear the Call Waiting signal, use HOLD to put the present caller on hold, press the Call Appearance button (of the alerting call) or HOLD again to connect to the alerting call.

To turn call waiting on use the code *15; to turn it off use *16.

Call Forwarding

Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday).

-To switch forward direct station (i.e. not Hunt Group) calls on dial *01, to switch it off dial *02.

-To switch forward on busy on dial *03, to switch it off dial *04.

-To switch forward on no answer on dial *05, to switch it off dial *06.

-To set the number to which your calls are forwarded dial *07*201#, forwarding to 201 in this example.

Note: Your System Administrator may have configured a forwarding number on your behalf; if so, by using the star code from your extension, you over-ride the configured number. Forwarding on No Answer is not effective if you are using voicemail.

Diverting Calls

You can divert your calls to another extension. In the examples below N is the extension to which you want your calls diverted. Note that, if you do not answer calls at the temporary extension, they are forwarded to your own voicemail or call forwarding number.

At another extension:

-*12*N# from the extension you are temporarily using.

-*13*N# to re-direct the calls back to your own extension, before you return to it.

At your own extension:

-*14*N# from your own extension.

-*14*# to cancel either feature from your own extension.

4400, 4600, 6400 & TransTalk MDW 9040 Telephones

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IP Office

40DHB0002USAL - Issue 7 (2nd October 2003)

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Contents IP Office Contents Introduction 4400, 4600 and 6400 TelephonesTransTalk MDW Phone Key Symbols Display Make a Call Using the DirectoryMaking Calls Leave a Message RedialMake a Page Call Arrange a Callback Leave a Message in VoicemailTo set a callback during a call To arrange a callback without making a callAnswering Calls Answer a CallInternal Auto-Answer Direct PickupTo answer a message indication Answering a Message IndicatorAnswering a Page Call Other Call Controls Account CodesRecording a Call Handsfree OperationDrop a Call Mute a CallDisplay the Call History To drop a callConferencing Calls To add another caller to a call or conferenceTo drop a caller from a conference To display calls in a conferenceCall Forwarding Switch Divert OnDiverting Calls Setting Absence Text To switch send all calls on/offSend All Calls Do Not Disturb To set your absence textHold, Park & Transfer Parking CallsHolding Calls Transfer a CallTo display held calls To transfer a callCall Timer Phone ControlsLabeling Softkey Functions Display the Date and TimeChanging the Volume Using HeadsetsDisplay Call Information Changing the Ringer SoundLock/Unlock the Phone Group Enable/DisableHot Desking Change the Phone Language Change the Login CodeChange the Extension Name Changing the System Date and Time To change the date/timeDSS Key Functions OverviewStoring Abbreviated Dialing Under a DSS Key 4406D+, 4606D+ and TransTalk MDW 9040 TelephoneStoring User, Park Slot and Queue Numbers To remove a function from a DSS key Programming Functions Against DSS KeysTo add a function to a DSS key Admin Functions DirSAC Park HGNS+ System Features IntroductionMaking Calls Answering CallsCall Waiting Diverting CallsAt another extension At your own extensionDo Not Disturb VoicemailSystem Administrator Default Speed Dial and Feature CodesIndex Index
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