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3D Innovations NC60 manual If you have problems

Models: NC60

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Upgrading the Printer Software

If you have problems:

•Make sure you are using an IEEE B1284 compliant cable.

•Make sure the printer’s parallel port Mode is set to Auto.

•If running a DOS window from Windows 95 make sure that one of your printers through Settings/Printers is mapped directly to LPT 1 (not redirected to a network queue). Also check the port settings by selecting the Port Settings... button on the Details tab dialog. Make sure the selection Spool MS-DOS Print Jobs is selected. If still having problems after making these settings, try powering your PC off and on.

•(Windows Users) If experiencing time-outs on the host PC (“Problem detected on parallel port, Abort, Retry, Fail”) then you need to set the port to an infinite time-out against busy on the printer. From the command line or as an entry in autoexec.bat type the following command:

mode lpt1:,,b (two commas following the colon)

The “b” option sets the port for infinite time-out. After setting the port to an infinite time-out, try using the copy command again. If the command prompt does not appear within 20 minutes a ctrl-break can be used to abort the copy command without rebooting your computer.

•Windows 3.11 users should turn off Print Manager.

•In addition consult the section “General Troubleshooting” (page 4-32).

Chapter 4: Maintaining the Printer ❖ 4-25

Image 159

3D Innovations NC60 manual If you have problems

Contents

System Administrator Guide The Xerox DocuPrint NC60 Color Laser PrinterVersion Printed in the United States of America This printer contains an emulation of the Hewlett Packard1999 by Xerox Corporation. All rights reserved Chapter 1 Configuring the Printer ContentsService Menu Chapter 3 Using the Hard DriveChapter 2 Managing Printer Usage Chapter 4 Maintaining the PrinterControl Panel Messages Chapter 5 TroubleshootingDocuPrint NC60 System Administrator Guide Chapter 1 Configuring the Printer Configuring the PrinterFigure 1.1 DocuPrint NC60 Control Panel Control Panel FeaturesMenus ReadyProcessing WaitingLight The Indicator LightsTable 1.1 Control Panel indicator lights and their functionsDescription The KeysTable 1.2 Control Panel keys and their functions Chapter 1 Configuring the PrinterDescription Table 1.2 Control Panel keys and their functions continuedControl Panel Features 1-6 DocuPrint NC60 System Administrator GuideDescription Control Panel FeaturesChapter 1 Configuring the Printer Table 1.2 Control Panel keys and their functions continuedDescription Control Panel Features1-8 DocuPrint NC60 System Administrator Guide Table 1.2 Control Panel keys and their functions continuedDescription Control Panel FeaturesChapter 1 Configuring the Printer Table 1.2 Control Panel keys and their functions continuedNavigating the Menu System 2. Reset Menu and its functions Factory Defaults Network Defaults Example Table 1.3 Symbols found in the Control Panel Menu systemsSymbol PurposeChapter 1 Configuring the Printer Setting a Menu OptionMenu Name Item NameIf you press Online at any time prior to pressing Current Value1-14 DocuPrint NC60 System Administrator Guide Navigating the Menu SystemMode Access to Special Operating ModesTable 1.4 Access to special operating modes Key CombinationsJob Menu Password Menu if optional Hard Disk is installed Tray Menu Main Menu See “Color Adjust Menu” page Hierarchy and Factory SettingsTable 1.5 Main Menu hierarchy Main MenuFigure 1.2 Job Menu hierarchy Job MenuDisplay Reads Table 1.6 Job Menu functionsMenu Item and Function KeystrokesKeystrokes Table 1.6 Job Menu functions continuedChapter 1 Configuring the Printer Menu Item and FunctionFigure 1.3 Password Menu hierarchy Password MenuDisplay Reads Table 1.7 Password Menu functionsMenu Item and Function KeystrokesDisplay Reads Table 1.7 Password Menu functions continuedMenu Item and Function KeystrokesTray Menu Figure 1.4 Tray Menu hierarchy with factory settingsKeystrokes Table 1.8 Tray Menu functionsNew Value Menu Item and FunctionDisplay Reads Table 1.8 Tray Menu functions continuedMenu Item and Function KeystrokesKeystrokes 1-28 DocuPrint NC60 System Administrator GuideTable 1.8 Tray Menu functions continued Menu Item and FunctionReset Menu PCL MenuFigure 1.5 PCL Menu hierarchy Password MenuDisplay Reads Table 1.9 PCL Menu functionsMenu Item and Function KeystrokesDisplay Reads Table 1.9 PCL Menu functions continuedMenu Item and Function KeystrokesDisplay Reads Table 1.9 PCL Menu functions continuedMenu Item and Function KeystrokesKeystrokes Chapter 1 Configuring the PrinterTable 1.9 PCL Menu functions continued Menu Item and FunctionReset Menu Figure 1.6 System Menu hierarchy with factory settingsSystem Menu Password MenuKeystrokes Table 1.10 System Menu functionsDisplay Menu Item and FunctionDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.10 System Menu functions continuedMenu Item and Function KeystrokesPassword Menu Color Adjust MenuFigure 1.7 Color Adjust Menu hierarchy Color Adjust MenuDisplay Table 1.11 Color Adjust Menu functionsMenu Item and Function KeystrokesDisplay Color Adjust Menu functions continuedMenu Item and Function KeystrokesMenu Item and Function Table 1.11 Color Adjust Menu functions continuedColor Adjust Menu Chapter 1 Configuring the PrinterReset Menu Imaging MenuFigure 1.8 Imaging Menu hierarchy Password MenuDisplay Table 1.12 Imaging Menu functionsMenu Item and Function KeystrokesDisplay Table 1.12 Imaging Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.12 Imaging Menu functions continuedMenu Item and Function KeystrokesReset Menu Parallel MenuFigure 1.9 Parallel Menu hierarchy Password MenuDisplay Table 1.13 Parallel Menu functionsMenu Item and Function KeystrokesDisplay Table 1.13 Parallel Menu functions continuedMenu Item and Function KeystrokesReset Menu Serial MenuFigure 1.10 Serial Menu hierarchy Password MenuDisplay Table 1.14 Serial Menu functionsMenu Item and Function KeystrokesDisplay Table 1.14 Serial Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.14 Serial Menu functions continuedMenu Item and Function KeystrokesEthernet Menu Ethernet MenuChapter 1 Configuring the Printer Refer to Table 1.15 on page 1-59 for step-by-step instructionsDefault Gateway1 Figure 1.11 Ethernet Menu hierarchyPassword Menu Reset MenuDisplay Table 1.15 Ethernet Menu functionsMenu Item and Function KeystrokesDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesKeystrokes 1-64 DocuPrint NC60 System Administrator GuideTable 1.15 Ethernet Menu functions continued Menu Item and FunctionDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesKeystrokes Default GatewayTable 1.15 Ethernet Menu functions continued Menu Item and FunctionDisplay Table 1.15 Ethernet Menu functions continuedMenu Item and Function KeystrokesToken Ring Menu Token Ring MenuChapter 1 Configuring the Printer Refer to Table 1.16 on page 1-71 for step-by-step instructionsDefault Gateway1 Figure 1.12 Token Ring Menu hierarchyPassword Menu Reset MenuDisplay Table 1.16 Token Ring Menu functionsMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesKeystrokes 1-80 DocuPrint NC60 System Administrator GuideTable 1.16 Token Ring Menu functions continued Menu Item and FunctionKeystrokes where xxxx xxxx xxxx can equal anyTable 1.16 Token Ring Menu functions continued Menu Item and FunctionDisplay Table 1.16 Token Ring Menu functions continuedMenu Item and Function KeystrokesReset Menu Figure 1.13 Novell Menu hierarchy with factory settingsNovell Menu Password MenuDisplay Table 1.17 Novell Menu functionsMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.17 Novell Menu functions continuedMenu Item and Function KeystrokesReset Menu Figure 1.14 Print Menu hierarchy with factory settingsPrint Menu Password MenuDisplay Table 1.18 Print Menu functionsMenu Item and Function KeystrokesDisplay Table 1.18 Print Menu functions continuedMenu Item and Function KeystrokesKeystrokes Job NumberTable 1.18 Print Menu functions continued Menu Item and FunctionDisplay Table 1.18 Print Menu functions continuedMenu Item and Function KeystrokesReset Menu Figure 1.15 Media Server Menu hierarchy with factory settingsMedia Server Menu Password MenuKeystrokes Table 1.19 Media Server Menu functionsFilename Menu Item and FunctionDisplay Table 1.19 Media Server Menu functions continuedMenu Item and Function KeystrokesRefer to Table 1.20 on page 1-101 for step-by-step instructions Service MenuService Menu Chapter 1 Configuring the PrinterReset Menu Figure 1.16 Service Menu hierarchyService Menu Password MenuDisplay Table 1.20 Service Menu functionsMenu Item and Function KeystrokesDisplay Table 1.20 Service Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.20 Service Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.20 Service Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.20 Service Menu functions continuedMenu Item and Function KeystrokesTable 1.20 Service Menu functions continued ValueCount SetpointsMenu Item and Function PercentUsage Table 1.20 Service Menu functions continuedTable 1.20 Service Menu functions continued Fault MessageFault Description S/W LevelFigure 1.17 Reset Menu hierarchy with factory settings Reset MenuMenu Item and Function Table 1.21 Reset Menu functionsFactory Defaults Network DefaultsDisplay Table 1.21 Reset Menu functions continuedMenu Item and Function KeystrokesDisplay Table 1.21 Reset Menu functions continuedMenu Item and Function KeystrokesCentreWare DP Managing Printer UsageNetwork Printer Services CentreWare Internet ServicesNetwork Printer Services CentreWare DP CentreWare Internet Services CentreWare Internet Services2-4 DocuPrint NC60 System Administrator Guide Using the Hard Disk Drive for Secure and Proof Jobs Using the Hard DriveFSDOWNLOAD Command FSDELETE CommandDisk Initialization Hard Drive ConsiderationsDownloading Fonts and Macros Functional Range FSDOWNLOAD CommandDefault ParameterDownload Macro Download Fonts Functional Range DefaultChapter 3 Using the Hard Drive ParameterCreating Secure Jobs Using the Hard Disk Drive for Secure and Proof Jobs@PJL ENTER LANGUAGE = PCL PCL file ESC%-012345X@PJL EOJ ESC%-012345X @PJL XPROOFJOB @PJL XJOBPASSWORD = number The job name is limited to 16 alphanumeric characters in the range ASCII 30 through ASCII 255, SP and HT. The password must contain four numeric characters in the range ASCII 48 through ASCII 55. The printer assigns a default job name if no name or a name with a syntax error is called out. The job name is the name displayed on the Control Panel Password Menu when the associated password is entered. If no password is assigned or there is a password syntax error, the entire job is printed immediately and is not stored as a proof job Printing or Deleting Secure or Proof Jobs Using the Hard Disk Drive for Secure and Proof Jobs3-12 DocuPrint NC60 System Administrator Guide Chapter 4 Maintaining the Printer Maintaining the PrinterGeneral Troubleshooting Procedure EProcedure F Procedure GRegular Printer Maintenance Cleaning the Print Drum Charger Cleaning the PrinterChapter 4 Maintaining the Printer Cleaning the Grounding Roller and Feed RollersFigure 4.1 Location of Interior Rollers Cleaning the PrinterGrasp the Print Drum by the handles and slide it up and Cleaning the Printer4-6 DocuPrint NC60 System Administrator Guide Release the latches on both sides of the Print DrumWhile holding the paper switch down, wipe all the rollers Adjusting Density and Color Balance Adjusting Density and Color Balance4-8 DocuPrint NC60 System Administrator Guide Menus Printing a Test PageColor Adjust Adjusting Density and Color BalanceFigure 4.2 Color Balance Test Print Interpreting the Test PrintWhat To Look For There are basically three things to look for in examining the test print Color Density Adjustment Adjusting Density and Color Balance4-12 DocuPrint NC60 System Administrator Guide Adjusting Density and Color Balance Black Density AdjustmentColor Adjust Black Density Color Adjust MenuColor Adjust Menu Color Density Color Balance AdjustmentMenus Color Adjust Menu Color Adjust Color BalanceThe printer will be restored to the initial nominal default values Path to the Software Upgrading the Printer SoftwareTable 4.1 Software on the CD-ROM Softwarefamiliar to you Before You UpgradeThere are a variety of ways to upgrade the printer software. Choose one of the following that is mostOperating Table 4.3 Upgrade MethodsNovell MacintoshPrinter Controller Upgrade Process DO NOT TURN OFF THE PRINTER IN THE MIDDLE OF AN UPGRADEIt is important to not interrupt any part of the process Determining a Successful Upgrade After the Upgradeoff your printer Procedure A Upgrade from CentreWare DPPrint a Configuration Sheet and a Diagnostics Page Upgrading the Printer Softwarelpr switchesqueuefilename RETURN Procedure BLPR Upgrade Procedure 1 Print a Configuration Sheet and a Diagnostics PageUpgrading the Printer Software If you have problemsIn addition consult the section “General Troubleshooting” page Try to ping the printer to make sure it has a valid ip address“Determining a Successful Upgrade” page 4- 20. If Procedure CThe Parallel Port 1 Print a Configuration Sheet and a Diagnostics PageIf you have problems 4-26 DocuPrint NC60 System Administrator Guide Procedure DInsert into Novell Queue Print a Configuration Sheet and a Diagnostics PageChapter 4 Maintaining the Printer If you have problemsIn addition consult the section “General Troubleshooting” page Upgrading the Printer SoftwareUpgrading the Printer Software Procedure E MACINTOSH - XEROX PRINTER UTILITYOnce the upgrade process has begun do not power off your printer 4-28 DocuPrint NC60 System Administrator GuideUpgrading the Printer Software Procedure FUpgrade Procedure via Internet Services Print a Configuration Sheet and a Diagnostics PageIf you have problems Procedure G Mail Send General Troubleshooting Power off and on. Send the file again using the same Upgrading the Printer SoftwareChapter 4 Maintaining the Printer 4-34 DocuPrint NC60 System Administrator Guide Troubleshooting Chapter 5 TroubleshootingControl Panel Messages Explanation/Required Action Control Panel MessagesTable 5.1 Control Panel Messages and Corrective Actions MessageExplanation/Required Action job filenameTable 5.1 Control Panel Messages and Corrective Actions MessageLoad 81/2 x 13 in. paper in manual bypass Table 5.1 Control Panel Messages and Corrective ActionsMessage Explanation/Required Actionjob filename Table 5.1 Control Panel Messages and Corrective ActionsMessage Explanation/Required Actionjob filename Table 5.1 Control Panel Messages and Corrective ActionsMessage Explanation/Required ActionTable 5.1 Control Panel Messages and Corrective Actions MessageExplanation/Required Action job filename Table 5.1 Control Panel Messages and Corrective ActionsMessage Explanation/Required Actionjob filename Table 5.1 Control Panel Messages and Corrective ActionsMessage Explanation/Required Action5-10 DocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide IndexKeys 1-5 DocuPrint NC60 System Administrator GuideDocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide Usage 1-23 DocuPrint NC60 System Administrator GuideDocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide