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3D Innovations NC60 manual Troubleshooting, Control Panel Messages

Models: NC60

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Troubleshooting

Troubleshooting

Control Panel Messages

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Chapter 5: Troubleshooting ❖ 5-1

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3D Innovations NC60 manual Troubleshooting, Control Panel Messages

Contents

The Xerox DocuPrint NC60 Color Laser Printer System Administrator GuideVersion This printer contains an emulation of the Hewlett Packard Printed in the United States of America1999 by Xerox Corporation. All rights reserved Chapter 1 Configuring the Printer ContentsChapter 2 Managing Printer Usage Chapter 3 Using the Hard DriveChapter 4 Maintaining the Printer Service MenuControl Panel Messages Chapter 5 TroubleshootingDocuPrint NC60 System Administrator Guide Chapter 1 Configuring the Printer Configuring the PrinterFigure 1.1 DocuPrint NC60 Control Panel Control Panel FeaturesProcessing ReadyWaiting MenusTable 1.1 Control Panel indicator lights and their The Indicator Lightsfunctions LightTable 1.2 Control Panel keys and their functions The KeysChapter 1 Configuring the Printer DescriptionControl Panel Features Table 1.2 Control Panel keys and their functions continued1-6 DocuPrint NC60 System Administrator Guide DescriptionChapter 1 Configuring the Printer Control Panel FeaturesTable 1.2 Control Panel keys and their functions continued Description1-8 DocuPrint NC60 System Administrator Guide Control Panel FeaturesTable 1.2 Control Panel keys and their functions continued DescriptionChapter 1 Configuring the Printer Control Panel FeaturesTable 1.2 Control Panel keys and their functions continued DescriptionNavigating the Menu System 2. Reset Menu and its functions Factory Defaults Network Defaults Symbol Table 1.3 Symbols found in the Control Panel Menu systemsPurpose ExampleMenu Name Setting a Menu OptionItem Name Chapter 1 Configuring the Printer1-14 DocuPrint NC60 System Administrator Guide Current ValueNavigating the Menu System If you press Online at any time prior to pressingTable 1.4 Access to special operating modes Access to Special Operating ModesKey Combinations ModeJob Menu Password Menu if optional Hard Disk is installed Tray Menu Main Menu Table 1.5 Main Menu hierarchy Hierarchy and Factory SettingsMain Menu See “Color Adjust Menu” pageFigure 1.2 Job Menu hierarchy Job MenuMenu Item and Function Table 1.6 Job Menu functionsKeystrokes Display ReadsChapter 1 Configuring the Printer Table 1.6 Job Menu functions continuedMenu Item and Function KeystrokesFigure 1.3 Password Menu hierarchy Password MenuMenu Item and Function Table 1.7 Password Menu functionsKeystrokes Display ReadsMenu Item and Function Table 1.7 Password Menu functions continuedKeystrokes Display ReadsTray Menu Figure 1.4 Tray Menu hierarchy with factory settingsNew Value Table 1.8 Tray Menu functionsMenu Item and Function KeystrokesMenu Item and Function Table 1.8 Tray Menu functions continuedKeystrokes Display ReadsTable 1.8 Tray Menu functions continued 1-28 DocuPrint NC60 System Administrator GuideMenu Item and Function KeystrokesFigure 1.5 PCL Menu hierarchy PCL MenuPassword Menu Reset MenuMenu Item and Function Table 1.9 PCL Menu functionsKeystrokes Display ReadsMenu Item and Function Table 1.9 PCL Menu functions continuedKeystrokes Display ReadsMenu Item and Function Table 1.9 PCL Menu functions continuedKeystrokes Display ReadsTable 1.9 PCL Menu functions continued Chapter 1 Configuring the PrinterMenu Item and Function KeystrokesSystem Menu Figure 1.6 System Menu hierarchy with factory settingsPassword Menu Reset MenuDisplay Table 1.10 System Menu functionsMenu Item and Function KeystrokesMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.10 System Menu functions continuedKeystrokes DisplayFigure 1.7 Color Adjust Menu hierarchy Color Adjust MenuColor Adjust Menu Password MenuMenu Item and Function Table 1.11 Color Adjust Menu functionsKeystrokes DisplayMenu Item and Function Color Adjust Menu functions continuedKeystrokes DisplayColor Adjust Menu Table 1.11 Color Adjust Menu functions continuedChapter 1 Configuring the Printer Menu Item and FunctionFigure 1.8 Imaging Menu hierarchy Imaging MenuPassword Menu Reset MenuMenu Item and Function Table 1.12 Imaging Menu functionsKeystrokes DisplayMenu Item and Function Table 1.12 Imaging Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.12 Imaging Menu functions continuedKeystrokes DisplayFigure 1.9 Parallel Menu hierarchy Parallel MenuPassword Menu Reset MenuMenu Item and Function Table 1.13 Parallel Menu functionsKeystrokes DisplayMenu Item and Function Table 1.13 Parallel Menu functions continuedKeystrokes DisplayFigure 1.10 Serial Menu hierarchy Serial MenuPassword Menu Reset MenuMenu Item and Function Table 1.14 Serial Menu functionsKeystrokes DisplayMenu Item and Function Table 1.14 Serial Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.14 Serial Menu functions continuedKeystrokes DisplayChapter 1 Configuring the Printer Ethernet MenuRefer to Table 1.15 on page 1-59 for step-by-step instructions Ethernet MenuPassword Menu Figure 1.11 Ethernet Menu hierarchyReset Menu Default Gateway1Menu Item and Function Table 1.15 Ethernet Menu functionsKeystrokes DisplayMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayTable 1.15 Ethernet Menu functions continued 1-64 DocuPrint NC60 System Administrator GuideMenu Item and Function KeystrokesMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayTable 1.15 Ethernet Menu functions continued Default GatewayMenu Item and Function KeystrokesMenu Item and Function Table 1.15 Ethernet Menu functions continuedKeystrokes DisplayChapter 1 Configuring the Printer Token Ring MenuRefer to Table 1.16 on page 1-71 for step-by-step instructions Token Ring MenuPassword Menu Figure 1.12 Token Ring Menu hierarchyReset Menu Default Gateway1Menu Item and Function Table 1.16 Token Ring Menu functionsKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayTable 1.16 Token Ring Menu functions continued 1-80 DocuPrint NC60 System Administrator GuideMenu Item and Function KeystrokesTable 1.16 Token Ring Menu functions continued where xxxx xxxx xxxx can equal anyMenu Item and Function KeystrokesMenu Item and Function Table 1.16 Token Ring Menu functions continuedKeystrokes DisplayNovell Menu Figure 1.13 Novell Menu hierarchy with factory settingsPassword Menu Reset MenuMenu Item and Function Table 1.17 Novell Menu functionsKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.17 Novell Menu functions continuedKeystrokes DisplayPrint Menu Figure 1.14 Print Menu hierarchy with factory settingsPassword Menu Reset MenuMenu Item and Function Table 1.18 Print Menu functionsKeystrokes DisplayMenu Item and Function Table 1.18 Print Menu functions continuedKeystrokes DisplayTable 1.18 Print Menu functions continued Job NumberMenu Item and Function KeystrokesMenu Item and Function Table 1.18 Print Menu functions continuedKeystrokes DisplayMedia Server Menu Figure 1.15 Media Server Menu hierarchy with factory settingsPassword Menu Reset MenuFilename Table 1.19 Media Server Menu functionsMenu Item and Function KeystrokesMenu Item and Function Table 1.19 Media Server Menu functions continuedKeystrokes DisplayService Menu Service MenuChapter 1 Configuring the Printer Refer to Table 1.20 on page 1-101 for step-by-step instructionsService Menu Figure 1.16 Service Menu hierarchyPassword Menu Reset MenuMenu Item and Function Table 1.20 Service Menu functionsKeystrokes DisplayMenu Item and Function Table 1.20 Service Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.20 Service Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.20 Service Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.20 Service Menu functions continuedKeystrokes DisplayCount ValueSetpoints Table 1.20 Service Menu functions continuedUsage PercentTable 1.20 Service Menu functions continued Menu Item and FunctionFault Description Fault MessageS/W Level Table 1.20 Service Menu functions continuedFigure 1.17 Reset Menu hierarchy with factory settings Reset MenuFactory Defaults Table 1.21 Reset Menu functionsNetwork Defaults Menu Item and FunctionMenu Item and Function Table 1.21 Reset Menu functions continuedKeystrokes DisplayMenu Item and Function Table 1.21 Reset Menu functions continuedKeystrokes DisplayNetwork Printer Services Managing Printer UsageCentreWare Internet Services CentreWare DPNetwork Printer Services CentreWare DP CentreWare Internet Services CentreWare Internet Services2-4 DocuPrint NC60 System Administrator Guide FSDOWNLOAD Command Using the Hard DriveFSDELETE Command Using the Hard Disk Drive for Secure and Proof JobsDisk Initialization Hard Drive ConsiderationsDownloading Fonts and Macros Default FSDOWNLOAD CommandParameter Functional RangeDownload Macro Download Fonts Chapter 3 Using the Hard Drive DefaultParameter Functional RangeCreating Secure Jobs Using the Hard Disk Drive for Secure and Proof Jobs@PJL ENTER LANGUAGE = PCL PCL file ESC%-012345X@PJL EOJ ESC%-012345X @PJL XPROOFJOB @PJL XJOBPASSWORD = number The job name is limited to 16 alphanumeric characters in the range ASCII 30 through ASCII 255, SP and HT. The password must contain four numeric characters in the range ASCII 48 through ASCII 55. The printer assigns a default job name if no name or a name with a syntax error is called out. The job name is the name displayed on the Control Panel Password Menu when the associated password is entered. If no password is assigned or there is a password syntax error, the entire job is printed immediately and is not stored as a proof job Using the Hard Disk Drive for Secure and Proof Jobs Printing or Deleting Secure or Proof Jobs3-12 DocuPrint NC60 System Administrator Guide Chapter 4 Maintaining the Printer Maintaining the PrinterProcedure F Procedure EProcedure G General TroubleshootingRegular Printer Maintenance Cleaning the Print Drum Charger Cleaning the PrinterFigure 4.1 Location of Interior Rollers Cleaning the Grounding Roller and Feed RollersCleaning the Printer Chapter 4 Maintaining the Printer4-6 DocuPrint NC60 System Administrator Guide Cleaning the PrinterRelease the latches on both sides of the Print Drum Grasp the Print Drum by the handles and slide it up andWhile holding the paper switch down, wipe all the rollers Adjusting Density and Color Balance Adjusting Density and Color Balance4-8 DocuPrint NC60 System Administrator Guide Color Adjust Printing a Test PageAdjusting Density and Color Balance MenusFigure 4.2 Color Balance Test Print Interpreting the Test PrintWhat To Look For There are basically three things to look for in examining the test print Adjusting Density and Color Balance Color Density Adjustment4-12 DocuPrint NC60 System Administrator Guide Color Adjust Black Density Black Density AdjustmentColor Adjust Menu Adjusting Density and Color BalanceMenus Color Adjust Menu Color Balance AdjustmentColor Adjust Color Balance Color Adjust Menu Color DensityThe printer will be restored to the initial nominal default values Table 4.1 Software on the CD-ROM Upgrading the Printer SoftwareSoftware Path to the SoftwareThere are a variety of ways to upgrade the printer Before You Upgradesoftware. Choose one of the following that is most familiar to youNovell Table 4.3 Upgrade MethodsMacintosh OperatingDO NOT TURN OFF THE PRINTER IN THE MIDDLE OF AN UPGRADE Printer Controller Upgrade ProcessIt is important to not interrupt any part of the process Determining a Successful Upgrade After the UpgradePrint a Configuration Sheet and a Diagnostics Page Procedure A Upgrade from CentreWare DPUpgrading the Printer Software off your printerLPR Upgrade Procedure Procedure B1 Print a Configuration Sheet and a Diagnostics Page lpr switchesqueuefilename RETURNIn addition consult the section “General Troubleshooting” page If you have problemsTry to ping the printer to make sure it has a valid ip address Upgrading the Printer SoftwareThe Parallel Port Procedure C1 Print a Configuration Sheet and a Diagnostics Page “Determining a Successful Upgrade” page 4- 20. IfIf you have problems Insert into Novell Queue Procedure DPrint a Configuration Sheet and a Diagnostics Page 4-26 DocuPrint NC60 System Administrator GuideIn addition consult the section “General Troubleshooting” page If you have problemsUpgrading the Printer Software Chapter 4 Maintaining the PrinterOnce the upgrade process has begun do not power off your printer Procedure E MACINTOSH - XEROX PRINTER UTILITY4-28 DocuPrint NC60 System Administrator Guide Upgrading the Printer SoftwareUpgrade Procedure via Internet Services Procedure FPrint a Configuration Sheet and a Diagnostics Page Upgrading the Printer SoftwareIf you have problems Procedure G Mail Send General Troubleshooting Upgrading the Printer Software Power off and on. Send the file again using the sameChapter 4 Maintaining the Printer 4-34 DocuPrint NC60 System Administrator Guide Chapter 5 Troubleshooting TroubleshootingControl Panel Messages Table 5.1 Control Panel Messages and Corrective Actions Control Panel MessagesMessage Explanation/Required ActionTable 5.1 Control Panel Messages and Corrective Actions job filenameMessage Explanation/Required ActionMessage Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action Load 81/2 x 13 in. paper in manual bypassMessage Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action job filenameMessage Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action job filenameMessage Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action Message Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action job filenameMessage Table 5.1 Control Panel Messages and Corrective ActionsExplanation/Required Action job filename5-10 DocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide IndexKeys 1-5 DocuPrint NC60 System Administrator GuideDocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide Usage 1-23 DocuPrint NC60 System Administrator GuideDocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide DocuPrint NC60 System Administrator Guide