| Upgrading the Printer Software |
6 | Power off and on. Send the file again using the same |
| method. |
7 | Power off and on. Send the file using an alternative |
| method as indicated in the chart. |
8 | If the printer appears to be hung in “Processing” after |
| sending the upgrade file (with the “Processing” message |
| on the Control Panel for at least 15 minutes) either |
| contact your Xerox Customer Support Center for |
| assistance, or power off and on the printer. If the printer |
| powers up properly try sending the upgrade file again. If |
| the printer does not power up properly contact your |
| support center for assistance. |
9 | If the printer appears to be hung in “Upgrading, Please |
| Wait…”, (with the “Upgrading, Please Wait” message on |
| the Control Panel for at least 10 minutes) contact your |
| Xerox Customer Support Center for assistance. |
10 | If all attempts to upgrade the printer controller have |
| failed, note the Control Panel message of the printer |
| when the upgrade fails and contact your support center |
| for assistance. |
11 | If a printer upgrade was attempted and the printer will |
| not power up properly contact your support center for |
assistance.
Chapter 4: Maintaining the Printer ❖
