Aastra Telecom 6735I manual Using the ACD Key, ACD LED Table, Phone Model

Line Keys, Programmable Keys, and Softkeys

Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator for more information.

When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once logged in, you can make your phone “available” or “unavailable” to take calls by pressing the Available/Unavailable Key

( ). The server monitors your IP phone status. When you set the IP phone to “available,” the server begins distributing calls to your phone. When you set the IP phone to “unavailable,” the server temporarily stops distributing calls to your phone.

The LED for the ACD Key shows the current status of your phone.

ACD LED Table

This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.

Phone Model	Status: Logged In and	Status: Unavailable		Logged Out
	Available
6735i	Solid Red LED	Blinking Red LED		No LED
	icon	Blinking	icon	icon

Using the ACD Key

Use the following procedure to log into a phone queue from your IP phone.

IP Phone UI

1.Check with your Administrator to verify the queue linked to your ACD Key.

2.Press the ACD Key on your IP phone. The LCD displays the label of the ACD queue you are accessing.

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Callers

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The "User ID" and "Password" prompts displays.

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Callers

ACD: Support

User ID:

Password:

Backspace

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Log In

Cancel

3.Using the keypad, enter your User ID (phone number provided by your System Administrator).

77 41-001451-00 REV00 – 07.2011