Line Keys, Programmable Keys, and Softkeys

Automatic Call Distribution (ACD) Key (for Sylantro Servers)

The 6735i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).

To use the ACD feature on an IP phone, you must first configure an ACD softkey, programmable key, or expansion mod- ule key. When you want to subscribe to a queue (in order to receive incoming calls), you press the ACD key and the IP phone UI prompts you to specify the following information:

•User ID: the phone number(s) used to login into the queue.

•Password: the password used to login to the queue.

•Available/unavailable: shows the current status of the IP phone. Specifies if the IP phone user is available/unavaila- ble to receive a call from the queue.

Note:

Your System Administrator must provide you with your User ID and Password to access the applicable phone queue.

After creating an ACD key, you are ready to receive calls from a queue on the server. You must press the ACD key and then log in by entering your User ID and Password. An "Available" softkey displays allowing you to make your phone available to accept these calls.

When you are on an active call, or you miss a call, the server automatically changes the phone’s status to unavailable. The server updates it’s database with this new information and no longer distributes calls to the phone. The phone remains in this "unavailable" state until:

•you make yourself “available” again by pressing the "Available" softkey.

•an ACD timer expires (set by your System Administrator).

You can also choose to manually change the phone status to unavailable by pressing the "Unavailable" softkey on the phone.

Note:

It is recommended you configure no more than a single ACD softkey or expansion module key per IP phone.

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Aastra Telecom 6735I manual Automatic Call Distribution ACD Key for Sylantro Servers
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6735I specifications

The Aastra Telecom 6735i is a robust and versatile VoIP phone designed to enhance communication in various professional environments. As part of Aastra’s established family of IP telephones, the 6735i stands out due to its advanced features and user-friendly interface.

One of the primary characteristics of the Aastra 6735i is its support for multiple VoIP protocols, including SIP (Session Initiation Protocol), making it compatible with a wide range of IP-based telephony systems. This capability allows businesses to integrate the phone seamlessly into their existing infrastructures, providing flexibility and scalability.

The 6735i features a large backlit display, which not only enhances visibility in varied lighting conditions but also simplifies navigation through its menus. The phone supports up to eight lines, with each line equipped with a dedicated LED indicator for quick status recognition. This multi-line capability is essential for professionals who handle multiple calls simultaneously, ensuring efficiency and productivity.

In terms of sound quality, the Aastra 6735i incorporates high-definition voice technology, providing crystal-clear audio for both callers and recipients. This feature is particularly beneficial in environments where clarity is crucial, such as in customer service or technical support roles.

The phone is equipped with a variety of programmable keys, which can be customized to suit individual user preferences or specific business needs. These keys can be used for speed dial, call transfer, or conference calling, streamlining communication processes.

Another significant feature of the Aastra 6735i is its support for Power over Ethernet (PoE), allowing for easy installation without the need for separate power adapters. This connectivity option simplifies deployment in office spaces and reduces cable clutter.

Furthermore, the Aastra 6735i is designed with eco-friendly technologies, including energy-saving features that reduce power consumption when the phone is not in active use. This commitment to sustainability aligns with modern business practices and corporate responsibility.

In summary, the Aastra Telecom 6735i is a powerful VoIP phone that boasts a combination of sophisticated technology and user-centric design. With its multi-line support, high-definition audio, customizable features, and PoE capability, it is an ideal choice for organizations seeking to enhance their communication capabilities while ensuring a user-friendly experience. The Aastra 6735i is a reliable solution for businesses aiming to improve efficiency and productivity in their telephony operations.
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