Chapter 16: Solving Problems ●152
Creating an Archive File
Your Adaptec Storage Manager service representative might ask you to
create a configuration and status information archive file to help
diagnose a problem with your system.
To create the archive file:
1In the Ent erprise V iew , c lick the local or r emot e system o n which the
problem is occurring.
2In the menu bar, select Actions, then click Save support archive.
3Enter a name for the archi ve file or accept the default name, then
click Save.
Troubleshooting Adaptec Storage Manager
If you experience problems installing or using A daptec Storage
Manager, follow these suggestions:
●Ensure that you are logged in to Adaptec Storage Manager at the
permission level you need to perform the tasks y ou want. (See page 35
for more information.
)
●Ensure that all managed systems are powered on and that you are
logged in to any remote systems you want to manage. (See page 61
for more information.)
●Check all cable connections.
●Try uninstalling and reinstalling Adaptec Storage Manager.