Description of Issue | Possible Problem | Possible Correcting Procedures | ||
Printer prints a label | Media is not Calibrated | Run Media Calibration procedure | ||
then continually feed |
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Media Sensor not | 3. | Turn off the printer and remove the media. | ||
labels through the | ||||
functioning |
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printer. | 4. | Using a Swab dipped in Alcohol clean the Media | ||
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| Sensor. See User’s Manual for location of sensor. | |
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| Spacing between labels is | Verify that the stock matches that of previous roll. If not | ||
| incorrect or does not exist. | contact media supplier. | ||
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No print on Label | Media Stock incorrect | Is the installed Stock Direct Thermal or Thermal Transfer? | ||
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| If Thermal Transfer Stock, add the appropriate Ribbon. | ||
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| To Verify stock is Direct Thermal material, heat the | ||
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| material. If the material turns color (Black) then stock is | ||
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| DT. |
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| If DT media verify that the correct side is next to the print | ||
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| head. | ||
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| Verify printer will do a | 1. | Power on the printer while holding the Feed button. | |
| Self Test |
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| Media installed incorrectly | Verify Media installation using the Loading Instructions. | ||
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| No communication with | 1. | Send Data from a host system. | |
| attached host. | 2. | If LED blinks the printed is physically connected by | |
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| the cable. | |
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| 3. | Reset the Printer to Factory Defaults. | |
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| Communication | Reset the Printer to Factory Defaults. Then verify host and | ||
| parameters incorrect. | printer communication parameters. | ||
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Vertical Streaks on | Dirty printhead | 1. | Turn off power and open the Top Cover and Printhead | |
output |
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| Mechanism. | |
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| 2. | Using an alcohol swab wipe the printhead. | |
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| 3. | Allow the alcohol dry, close the Printhead Mechanism, | |
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| close the Top Cover and retry. | |
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| Vertical line on all printed | 1. | Verify line occurs after pressing the Feed Button. | |
| samples. | 2. | Verify nothing in the paper path is causing the line. | |
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| 3. | If not, replace the Printhead. See Maintenance Manual | |
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| for Procedure. | |
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| 4. | If replacing Printhead does not correct issue, replace | |
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| PCB. | |
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| Media Damage | 1. | Verify there are no nicks or burrs anywhere in the | |
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| paper path such as a scratched rail and that the media is | |
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| not creased. | |
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Fastmark 600 Series User's Guide | 75 |
