AMX NXD-700Vi Symptom Solution My Modero panel isn’t appearing, My Workspace window, Dhcp Address

Appendix C: Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Settings page on the Modero
	panel.
	• Verify you have entered the proper NetLinx Master IP and connection
	methods into the Master Connection section of the System Settings
	page.
My Modero panel can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address	minutes to provide the address.
	• Verify there is an active Ethernet connection attached to the rear of
	the Modero before beginning these procedures.
	• Select Diagnostics > Network Address, from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the Modero a few minutes to
	negotiate a DHCP Address and try again.
My panel is not showing up in the	If you a Virtual Master has already connected to the target panel, the
Virtual Master’s System list of	G4 device retains the information of the previous Virtual Master System
connected devices.	number.
	• Reboot the panel without the USB cable plugged into the panel.
	• Configure NetLinx Studio for a Virtual Master connection. Note the
	System Number used in the Edit Settings window.
	• Stop communication on the Virtual Master by going to Settings >
	Stop Communications.
	• Click Yes to stop communication.
	• Select the System Number (from the Online Tree tab) and use a right
	mouse click to select Refresh System. This re-establishes
	communication with the Virtual Master.
	• Plug-in the mini-USB cable into the corresponding port on the panel.
	• Wait a few seconds and refresh the system. This re-establishes
	communication with the Virtual Master. The panel should now appear
	in the list of available devices.

204 7" Modero Widescreen Touch Panels