Appendix C: Troubleshooting

 

Troubleshooting Information (Cont.)

 

 

 

 

Symptom

Solution

 

 

 

 

My Connection Status button isn’t

"USB Connecting" is displayed when the panel is trying to establish

 

blinking and it says the USB is

USB communication with the PC (either within the NetLinx Studio or

 

connecting.

TPDesign4 applications).

 

 

• Remove the USB connector from the panel and close any AMX

 

 

applications.

 

 

• Reboot the panel.

 

 

• Launch the AMX application and attempt reconnect to the panel.

 

 

• If using Studio for Virtual Master communication, establish a Virtual

 

 

Master connection, verify the correct System number, stop

 

 

communication with the Virtual Master, and then re-establish

 

 

communication by refreshing the system.

 

 

• After the panel powers-up, reconnect the USB connector to the

 

 

panel.

 

 

• Verify that you have a valid USB connection from within your System

 

 

Tray.

 

 

 

 

My on-screen mouse cursor

• The USB connections are not detected until after the particular USB

 

doesn’t appear.

connection plugged into the corresponding port on the panel and

 

 

power is cycled to the panel.

 

 

 

 

Calibration is not working.

• After the Modero touch panel has been updated with a new firmware

 

 

kit (downloaded to the panel through NetLinx Studio), the calibration

 

 

could need to be reset.

 

 

• Cycling power to the panel should provide a baseline calibration for

 

 

the particular touch panel. Proceed to the Calibration page and reset

 

 

the on-screen calibration.

 

 

 

 

Panel doesn’t respond to my

• The protective cover acts to press on the entire LCD and makes

 

touches

calibration difficult because the user can’t calibrate on specific

 

 

crosshairs when the sheet is pressing on the whole LCD.

 

 

• Verify that the protective laminate coating on the LCD is removed

 

 

before beginning any calibration process.

 

 

 

 

There is a crawling, dashed line on

• On some units at some resolutions, there are wavy lines across the

 

the left border of the graphics.

entire screen. This has been seen on middle resolutions and is

 

 

referred to as the "Mid Range Fallout" problem.

 

 

• This is due to the graphics controller settings in the firmware.

 

 

• Update to the latest v2.XX.XX firmware.

 

 

• Visit the www.amx.com > Tech Center > Downloadable Files >

 

 

Firmware Files > Modero panels. Then Download the KIT file to

 

 

your computer.

 

 

 

 

7" Modero Widescreen Touch Panels

205

 

 

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AMX NXD-700Vi Symptom Solution, Blinking and it says the USB is, Connecting, My on-screen mouse cursor, Doesn’t appear
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NXD-700Vi specifications

The AMX NXD-700Vi is a cutting-edge touchscreen control panel designed to enhance the user experience in various AV environments, including conference rooms, classrooms, and home theaters. Featuring a sleek and modern design, the NXD-700Vi combines advanced technology with an intuitive interface, making it an ideal solution for both commercial and residential applications.

At the heart of the NXD-700Vi is a 7-inch high-resolution LCD touchscreen, which delivers vibrant colors and crisp details, ensuring that users can easily navigate through the various functionalities and options available. The screen is equipped with an anti-glare coating that allows for optimal visibility in different lighting conditions, making it suitable for any setting.

One of the standout features of the NXD-700Vi is its customizable interface. Users can personalize the layout and graphics, tailoring the control panel to meet specific needs or branding requirements. This flexibility not only enhances usability but also provides a unique touch that can resonate with the intended audience.

The NXD-700Vi employs advanced networking capabilities, allowing for seamless integration with a wide array of AV devices and systems. It supports Ethernet connectivity, enabling users to control various devices from anywhere within the network. This flexibility is particularly useful in large installations where managing multiple systems can be cumbersome.

In addition to its networking capabilities, the NXD-700Vi incorporates infrared (IR) control, enabling it to communicate directly with many AV components. This dual-functionality ensures that users can manage their complete AV setup, including projectors, audio systems, and lighting, all from a single interface.

Another notable characteristic of the NXD-700Vi is its robust security features. The panel can be configured to restrict access to certain functions or settings, ensuring that sensitive content or equipment is protected from unauthorized use. This is particularly critical in environments where information security is paramount.

The unit is also designed for easy installation and management. With a built-in web server, users can configure the NXD-700Vi remotely, streamlining setup and maintenance. This feature reduces the need for on-site visits, saving both time and resources.

Overall, the AMX NXD-700Vi stands out as a sophisticated, versatile solution for modern AV control needs. With its intuitive touchscreen, customizable interface, and comprehensive integration capabilities, it is an essential tool for enhancing control and interaction in both commercial and residential environments.
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