Appendix C: Troubleshooting

Troubleshooting Information (Cont.)

Symptom

Solution

 

 

My WEP doesn’t seem to be

• WEP will not work unless the same default key is set on both the

working.

panel and the Access Point.

 

• For example: if you had your access point set to default key 4 (which

 

was 01:02:03:04:05) you must also set the Modero’s panel key 4 to

 

01:02:03:04:05.

 

 

NetLinx Studio only detects one of

Each Master is give a Device Address of 00000.

my connected Masters.

• Only one Master can be assigned to a particular System number. If

 

 

you want to work with multiple Masters, open different instances of

 

NetLinx Studio and assign each Master its own System value.

 

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

 

work with both units. The ME260/64 can be assigned System #1 and

 

the NI-4000 can then be assigned System #2 using two open

 

sessions of NetLinx Studio 2.

 

 

I can’t seem to connect to a

• From the Settings > Master Comm Settings > Communication

NetLinx Master using my NetLinx

Settings > Settings (for TCP/IP), uncheck the "Automatically Ping

Studio 2.x application.

the Master Controller to ensure availability".

 

• The pinging is to determine if the Master is available, and to reply

 

with a connection failure instantly if it is not. Without using the ping

 

feature, you will still attempt to make a connection, but a failure will

 

take longer to be recognized. Some firewalls and networks do not

 

allow pinging, though, and the ping will then always result in a failure.

 

• When connecting to a NetLinx Master controller via TCP/IP, the

 

program will first try to ping the controller before attempting a

 

connection. Pinging a device is relatively fast and will determine if the

 

device is off-line, or if the TCP/IP address that was entered was

 

incorrect. If you decide NOT to ping for availability and the controller

 

is off-line, or you have an incorrect TCP/IP address, the program will

 

try for 30-45 seconds to establish a connection.

 

Note: If you are trying to connect to a master controller that is behind a

 

firewall, you may have to uncheck this option. Most firewalls will not

 

allow ping requests to pass through for security reasons.

 

 

206

7" Modero Widescreen Touch Panels

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AMX NXD-700Vi manual Symptom Solution My WEP doesn’t seem to be, Working, My connected Masters, Studio 2.x application

NXD-700Vi specifications

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