Troubleshooting | Symptom Charts/ Modem - 65 |
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There is a dial tone, but the modem cannot dial out
1International only: Use the Modem Country Selector utility to make sure the modem is set to the correct country.
2Open the Modem system preference or control panel and verify that the correct modem type is selected, the sound is On, and the dialing is set to Tone. At this point, leave the Ignore Dial Tone setting unselected.
3Make sure the correct driver is installed and the correct CCL is selected and that they are not corrupted. If necessary, reinstall the driver and/or CCL.
4Try another cable and phone jack.
5Verify the modem settings with the internet service provider.
6Open the Modem system preference or control panel and select Ignore Dial Tone. (Note: Some voice mail systems use a beeping dial tone to notify users of waiting messages, which can affect the modem connection.)
7If the problem persists, reinstall the system and modem software.
