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| Troubleshooting | Symptom Charts/ Modem - 68 |
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Modem disconnects | A timed disconnect setting is causing the modem to disconnect. | ||
after a period of time | Some internet service providers or software packages have a | ||
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| feature that will disconnect the user after a set period of time. |
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| Either increase this time setting or disable the feature if possible. |
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| Contact the internet service provider or network administrator |
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| for more information. |
User does not receive a required callback from a server
Modem is slow responding
1Contact the network administrator to verify the callback number is correct.
2Verify the user has the correct modem script.
1Too many people are using the internet services. Users need to remember that the internet service provider has only a limited amount of bandwidth to the internet. If many people are dialing in, the individual's connect speed will be affected.
2Check the phone line. The quality of the phone line can limit modem performance.
