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| Troubleshooting |
| Symptom Charts/ Modem - 66 |
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Computer freezes | 1 | Mac OS 9: Extensions are in conflict or the Mac OS is | ||
when modem dials |
| corrupted. Enable only the Mac OS files in Extensions | ||
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| Manager and any modem drivers needed. |
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| 2 | If the problem persists, reinstall the system software |
Modem is having | 1 | International only: Use the Modem Country Selector utility to | ||
trouble connecting to |
| make sure the modem is set to the correct country. | ||
online site | 2 | The phone line may have too much noise. If the user has a | ||
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| second line, try that one. The user should contact the local |
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| phone company and request the line be checked. |
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| 3 | Check to make sure the TCP/IP system preference or control |
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| panel is correctly configured for the user's internet service |
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| provider. If it is not configured correctly, the modem may |
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| connect but won’t be able to access any sites. |
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| 4 | Sometimes internet service providers use different servers |
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| for |
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| down, users may be able to log in but not access any services. |
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| Contact the internet service provider for help. |
